We are looking for an enthusiastic and highly organised Outpatient Receptionist/Administration Assistant to join our busy Outpatient Department for a 12 month fixed- term contract or secondment opportunity.
As the first point of contact for patients, relatives, carers and visitors, you will provide a professional, welcoming and efficient reception and administrative service, helping to create a positive experience for everyone attending our services. You will play a vital role in supporting patient pathways, managing appointments, maintaining accurate patient records and ensuring the smooth day-to-day operation of outpatient clinics.
Working closely with clinical and administrative colleagues, you will contribute to the delivery of high-quality, compassionate and patient-centred care whilst supporting national and local performance standards. This is an excellent opportunity for someone with strong communication, customer service and administrative skills who enjoys working in a fast-paced healthcare environment.
Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage interested candidates to submit their application as soon as possible to avoid disappointment.
The successful candidate will:
Provide a professional and friendly reception service for patients, relatives, carers and visitors.
Welcome and check in patients attending outpatient appointments.
Book, cancel and amend appointments in line with Trust policies and procedures.
Prepare clinics and manage clinic lists to support efficient service delivery.
Maintain accurate patient records using Trust electronic systems.
Process clinic attendance outcomes, cancellations and DNA information.
Respond to telephone, email and face-to-face enquiries in a timely and professional manner.
Liaise with clinicians, nurses, GPs and other healthcare professionals to support patient care.
Ensure patient demographic information is accurate and up to date.
Monitor waiting areas and support patients throughout their outpatient journey.
Handle confidential information in accordance with Information Governance and Data Protection requirements.
Work flexibly as part of the wider administrative team to meet service needs and support continuous improvement initiatives.
Bristol NHS Foundation Trust (BFT) is one of the largest NHS organisations in the South West, with over 28,000 staff delivering more than 160 clinical services across multiple hospital locations. Weston General Hospital provides high-quality healthcare services to the people of North Somerset and surrounding communities.
As part of our Outpatient Department, you will play an important role in delivering an excellent patient experience. Working across outpatient reception areas, you will help ensure clinics run efficiently, patients feel welcomed and supported, and administrative processes are completed accurately and professionally.
At BFT, our values are at the heart of everything we do. We are committed to delivering compassionate, patient-centred care whilst creating an inclusive and supportive environment where colleagues can develop and thrive. We welcome applications from people of all backgrounds and are committed to building a workforce that reflects the communities we serve.
Joining our Outpatient team offers the opportunity to work alongside dedicated colleagues who are committed to providing high-quality care and excellent service to patients and their families.
The full job description, person specification and main responsibilities for this role can be found in the attached Job Description document.
The Outpatient Receptionist/Administration Assistant will provide a comprehensive reception and administrative support service across outpatient reception areas at Weston General Hospital, ensuring patients, relatives and visitors receive a professional, welcoming and efficient service.
The post holder will support the smooth running of outpatient clinics through the effective management of appointments, patient records, clinic administration and reception duties, whilst maintaining the highest standards of customer service, confidentiality and data quality.
Applicants are encouraged to read the attached Job Description and Person Specification carefully, which provide full details of the duties, responsibilities and requirements of this post.
