It 2nd line support Work, Jobs in Aylesbury, Bkm (with Salaries)

1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
7d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Project management
- Organisational skills
- Annual leave
- Life insurance
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
4d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
7d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Housing Assessments Officer
Buckinghamshire Council —Aylesbury
- Full-time
- School
- Employee assistance programme
- Employee discount
5d
Advanced Light Vehicle Service and Maintenance Technician Apprenticeship (Level 3)
Buckinghamshire Council —Aylesbury
- Full-time
- English
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
4d
Assistant Chef - Bank
Bupa —St Albans
- £14.09 - £15.59 an hour
- Full-time
- Cooking
- Kitchen experience
- Employee discount
- Gym membership
Quick apply
Field Clinical Specialist, Interventional Oncology and Embolisation (UK & Ireland)
Boston Scientific —Hemel Hempstead
- Bachelor's degree
- Travel
14d
Junior Product Development Scientist
pladis —High Wycombe
- Full-time
- Employee assistance programme
- Employee discount
Weekend Sous Chef
Elior UK —Henley on Thames
- £16.50 an hour
- Part-time
- Customer service
- Kitchen experience
Quick apply
10d
Class Teacher - East Claydon Church of England School
Buckinghamshire Council —East Claydon
- Full-time
- Classroom experience
- School
- Teaching
11d
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Quick apply

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1st Line Support Analyst

Dawsongroup -
Milton Keynes

Quick apply

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme

Qualifications

Desktop support
ITIL Certification
Windows
ITIL
IT
VMWare
Communication skills
Active Directory
Intune
Help desk

Full job description

About this Role

Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.

Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
Configure, deploy and support desktops, laptops, peripheral equipment and Android and iPhone mobile devices, including device management through Microsoft Intune
Identify recurring issues, contribute to the knowledge base and escalate complex incidents to 2nd Line Support while maintaining ownership and communication

About You

You will bring a helpful, curious approach and enjoy working through technical issues in a calm and structured way. Not sure you meet every point below? We value potential, transferable skills and a willingness to learn, so please do not rule yourself out.

Experience supporting users in a Help Desk, Desktop Support or similar technical service environment
Working knowledge of Microsoft Windows, with basic administration experience across Active Directory, Microsoft 365 and VMware Horizon
Experience deploying or managing devices through Microsoft Intune
An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications welcomed but not essential
Clear communication, strong problem solving skills and a customer focused approach, with the confidence to take ownership and ask for support when needed

About Us

Dawsongroup has been in business since 1935 and has more than 50 years of experience in asset rental, supporting customers across a broad range of specialist markets. Group IT helps keep that wider business connected and productive, with a culture built around integrity, ownership, collaboration and finding practical ways to work smarter.

A business that values growth in both its people and its operations
A team environment where collaboration, communication and knowledge sharing matter
A commitment to providing safe, fulfilling and rewarding careers
A company focused on solving customer challenges and continually improving how it works

About Your Future

This role offers a strong starting point for someone who wants to deepen their technical knowledge and develop within a broad Group IT environment. You will gain exposure to a varied technology estate, work closely with experienced 2nd Line colleagues and have access to support that can help you shape your next career step.

Funded training and internal progression pathways, both nationally and worldwide
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
2x life assurance scheme and long term incentives
Cycle to work schemes and seasonal gifts
Wellbeing and mental health support

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to turn your interest in technology into a rewarding career with a business that will support your growth? Join Dawsongroup and help keep our people connected, supported and moving forward, because people are our greatest asset.

Dawsongroup is well known for its tailored solutions and specialist asset supplies, but the real asset is our team. Working at Dawsongroup is more than just a job, it’s a journey. Browse the available opportunities today.

Quick apply

Refine Your Search

it 2nd line support jobs in aylesbury, bkm

1st Line Support Analyst

1st/2nd Line IT Support Engineer

IT Engineer

1st line Support Engineer

EMEA AML Officer

Infrastructure Support Engineer

IT Field Technical Analyst

Tech Support Analyst

Deskside Analyst

EUC & Desktop Support Manager

Application Support Analyst

Infrastructure & Cloud Operations Engineer - 12 month FTC

Housing Assessments Officer

Advanced Light Vehicle Service and Maintenance Technician Apprenticeship (Level 3)

Assistant Chef - Bank

Field Clinical Specialist, Interventional Oncology and Embolisation (UK & Ireland)

Junior Product Development Scientist

Weekend Sous Chef

Class Teacher - East Claydon Church of England School

NOC 3rd Line Technical Team Leader

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