Job Ref: RAD1394
Branch: Fairfield House Hotel
Location: Fairfeild House Hotel, Ayr
Salary/Benefits: Highly Competitive Salary plus gratuities and benefits
Contract type: Permanent
Hours: Full Time
Posted date: 28/08/2026
Closing date: 28/09/2026
We’re looking for an Operations Manager to oversee the day-to-day operation of Fairfield House Hotel. You’ll lead our operational teams, maintain consistently high standards and help deliver efficient service and memorable guest experiences.
Part of the award-winning RAD Hotel Group, Fairfield House Hotel offers accommodation, dining, weddings, private functions and corporate events in a peaceful seaside setting in Ayr. Across RAD Hotel Group, our venues have their own distinct character while sharing the same commitment to quality, passion and genuine care for our guests and people.
- Overseeing daily hotel operations and ensuring smooth, efficient service across all departments.
- Leading, supporting and developing departmental managers and the wider hotel team.
- Taking ownership of operational performance, including service standards, financial targets and guest satisfaction.
- Managing staffing levels, rotas, labour costs and other operational expenditure in line with budgets and business forecasts.
- Reviewing guest feedback, including online reviews, and implementing appropriate improvements.
- Supporting the successful delivery of accommodation, restaurant, bar, corporate event and private function operations.
- Maintaining high standards of health and safety, legal compliance, cleanliness and presentation throughout the hotel.
- Working closely with senior management to increase revenue, control costs and improve profitability.
- Acting as a visible, hands-on leader and resolving operational or guest-service issues effectively.
- Previous experience as an Operations Manager, Hotel Manager or strong food and beverage experience
- Strong leadership skills and the ability to motivate, support and develop teams.
- Excellent communication, planning and organisational skills.
- A proactive, hands-on approach and sound problem-solving and decision-making abilities.
- Commercial awareness, with experience of managing budgets, labour costs and performance targets.
- A genuine commitment to excellent service and memorable guest experiences.
- The ability to work effectively in a busy hospitality environment and manage competing priorities.
- Professional conduct and a positive, approachable manner.
- Salary is highly competitive and negotiable depending on experience
- Gratuities paid every four weeks
- Staff discounts across all RAD Hotel Group venues
- Complimentary use of Leisure Club and facilities
- Uniform provided or allowance
- Staff meal while on duty
- Training and career-development opportunities
- Birthday and long-service incentives
- 28 Days Holiday
Fairfield House Hotel combines luxury with comfort alongside a relaxed atmosphere and peaceful surroundings.
The entirety of the hotel embodies a warm and elegant nature, our 44 guest rooms offer a combination of traditional and modern touches which are complimented by the magnificent sea views.
Located in Ayr on the west coast of Scotland, Fairfield House Hotel is close to the beachfront making it the perfect place to relax and take in the tranquil surroundings of this seaside town.
