Service advisor Work, Jobs in Ayr, Say (with Salaries)

Customer Service Advisor
Castle Water Ltd —Ayr
- £24,349 a year
- Weekend availability
- English
- Analysis skills
- In-person
- Life insurance
- Sick pay
Quick apply
14d
Service Advisor
Park's Motor Group —Ayrshire
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
14d
Service Advisor
Lookers —Ayr
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Services Advisor
Halfords —Ayr
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
4d
Parts Advisor
Hamilton Ross Group —Tarbolton
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
11d
Apprentice Service Advisor
Park's Motor Group —Ayrshire
- Maths
- Communication skills
GARAGE SERVICE ADVISOR
BENNETTS OF KILWINNING —Stevenston
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- In-person
Quick apply
21h

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Customer Service Advisor
Castle Water Ltd —Ayr
Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point…
£24,349 a year
Quick apply
14d
Service Advisor
Park's Motor Group —Ayrshire
✓ Liaise directly with customers providing a second to none level of service. ✓ Have a polite and warm telephone manner. ✔ Savings and discounts on shopping.
14d

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Customer Service Advisor

Castle Water Ltd -
Ayr

Quick apply

Job details

Full-time
£24,349 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
English
Microsoft Office Suite
Analysis skills
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Looking for a role with work-life balance and no weekend shifts? We’re looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions. If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.

As a Customer Service Advisor, you’ll handle customer queries via telephone, our online portal and email, delivering clear, helpful, and accurate responses. Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role.

The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.

Perks you'll enjoy

Salary: £24,349 per year
Company pension, life insurance and sick pay
Monday to Friday schedule, so weekends are all yours
Cycle-to-work Scheme

What you'll be doing

Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point of contact where possible.
Build rapport, identify customer needs quickly, efficiently, and proactively to maintain exceptional customer service standards.
Understand and review customer bills, taking ownership of customer queries and following them through to resolution.
Contribute towards the customer retention rate by onboarding new customers via change of tenancies and newly created supply points.
Identify the best solutions for both Castle Water and the customer.
Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
Assist and collaborate with all other area of the business when required, supporting them with queries.
Identify opportunities for automation and improvement of business processes.
Manage workload effectively ensuring all tasks are completed within given timescales.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

What you'll bring to the role

Previous Customer Service experience in a similar role is desirable.
Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
Competent in all Microsoft office packages including Excel, office 365.
Must be a strong team player, with the ability to work collaboratively across functions and departments.
Must have strong communication skills with the ability to communicated effectively both internally and externally.
Ability to work under pressure and to meet tight deadlines.
Must have strong logical and analytical skills, an inherent problem solver.

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £24,349.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

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service advisor jobs in ayr, say

Customer Service Advisor

Service Advisor

Service Advisor

Customer Services Advisor

Parts Advisor

Apprentice Service Advisor

GARAGE SERVICE ADVISOR

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