Job Overview
At the Abbotsford Hotel we pride ourselves in ensuring every guest has an exceptional experience, first impressions and leaving on a positive note are a crucial part in this. You will be the first point of contact for guests, manage the reception team, and lead the planning and delivery of all events. Including corporate, community and internal events.
This hybrid role blends operational supervision with event coordination, requiring excellent organisational skills, strong communication, and a passion for delivering outstanding guest experiences.
You will play a key role in creating a welcoming environment and memorable experience from the moment a guest arrives.
We are seeking a candidate who takes pride in their role, anticipates and exceeds guests needs and approaches every shift with professionalism and attentiveness.
What you’ll be doing
- Maintain accurate records, budgets, post-event reports and performance metrics.
- Support process improvements for front-of-house operations and event delivery.
- Ensure compliance with organisational policies, and applicable health & safety standards.
Reception & Front-of-House
- Supervise and lead the reception team, including shift planning, training and performance support.
- Provide a professional and welcoming welcome to all guests, visitors and stakeholders.
- Manage reception operations — phone, email enquiries, bookings, guest check in/check out, room allocation.
- Resolve client queries and issues with calm and professional customer service.
- Monitor and maintain reception area presentation, standards and supplies.
- Work closely with Housekeeping, Night Porters and other departments to ensure smooth delivery of services.
Events Coordination
- Manage end-to-end event coordination for internal and external events (from enquiry to on-site delivery).
- Be the key contact for event clients, understanding requirements and translating them into operational plans.
- Produce event documentation including schedules, risk assessments, supplier contracts and guest lists.
- Liaise with suppliers, venues and in-house teams to ensure delivery excellence.
- Support marketing and promotion of events where appropriate.
What matters to us
We hire for attitude as much as experience. You’ll fit in well if you:
Treat others with respect and kindness, whether it’s guests or teammates
Take accountability for your role and the experience you help create
Enjoy being part of a team and bring strong team spirit
Take pride in delivering great service and the small details that make a difference
Stay calm and positive in a busy environment
Experience Requirements
- Previous experience in a customer facing role
- Strong organisational and communication skills
- Professional, friendly and approachable manner
- Ability to remain composed and efficient under pressure
- High level of attention to detail and accuracy
- Flexible availability as weekend work is required
- Event coordination (weddings, funerals, large events)
Desirable Experience
- Experience using hotel management systems
- Knowledge of local attractions and tourism
- Additional language skills
Why join us?
Competitive hourly pay plus tips
Staff meals provided on shift
Employee discounts on food, drink, and stays
Enhanced maternity leave to support you and your family
Regular staff socials and team events
A genuinely supportive, close-knit team environment
The chance to work in a venue that’s part of the local community—not just another stop
If you’re someone who enjoys making people feel welcome and wants to be part of a team that cares about doing things properly, we’d love to hear from you.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
Work Location: In person
