Shift leader Work, Jobs in Baildon, Wyk (with Salaries)

Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £2,300 a week
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
1d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
General Manager
The Ticket Office —Ilkley
- £45,000 - £56,200 a year
- Full-time
- Management
- Inventory control
- Sales
- Employee discount
Quick apply
4d
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply
Emotional Health and Wellbeing Practitioner (Wellbeing Practitioner)
Invictus Wellbeing —Shipley
- £25,121 - £27,532 a year
- Part-time
- Experience working with children
- Mentoring
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Customer Delivery Driver
Tesco UK —Bradford
- £14.18 - £15.45 an hour
- 12 hour shift
- Customer service
- Employee discount
1d
Helpline Adviser
Scope —Leeds
- £25,563.66 a year
- Full-time
- Annual leave
- Employee discount
Production Manager
Fig & Willow —Ilkley
- £55,000 - £58,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of Executive Office
StepChange —Leeds
- £60,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Leadership
Quick apply
Metroline Customer Service Advisor (L2)
West Yorkshire Combined Authority —Leeds
- £29,764 a year
- Weekend availability
- Hybrid work
3d
Team Member
KFC —Bradford
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
5d
Retail Customer Service
Entain —Bradford
- £13 an hour
- Overtime
- Cash handling
Stock and Trade Assistant
Dunelm —Keighley
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Merchandising
- Planograms
Deputy Store Manager
Starbucks —Leeds
- £27,500 - £29,500 a year
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
Bar staff / 5523 - The Bowling Green, Otley
J D Wetherspoon plc —Otley
- £12.81 an hour
- Weekend availability
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
1d
Sales Executive
Khaadi —Bradford
- £11.20 - £12.71 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Team Member
NEXT —Halifax
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
1d
Team Member - Guest Experience Lead
KFC Bradford - Ingleby Road —Bradford
- Up to £12.21 an hour
- Full-time
- Employee discount
6d
Supervisor (12 hours/week) - Leeds
Build-A-Bear Workshop —Leeds
- 12 hour shift
- Team management
- Training & development
2d
Kitchen staff / 1739 - The Myrtle Grove, Bingley
J D Wetherspoon plc —Bingley
- £12.91 an hour
- Part-time
- Bar
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d

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Overnights Customer Service Advisor

HSBC Global Services Limited -
Leeds

Apply Now

Job details

Full-time
£2,300 a week
1 day ago

Benefits

Annual leave
Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

We’re looking for people with a passion to support our ambition of being the most loved bank.

Have the experience of delivering outstanding customer service? Why not join our Premier Banking Overnights Team (based in Leeds and Maxim Park as a Customer Service Advisor.) We’re a 24/7 contact centre, operating 365 days of the year.

Requirements for the role

Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Be a problem solver with excellent attention to detail.
Be happy to support in educating our customers around HSBC products and alternative digital banking platforms

Training

Although customer service experience and crystal-clear communication is essential, you don’t need to have previous contact centre experience, as we can teach you everything you need to know via our comprehensive training programme.
Throughout training, advisors are supported in our academy with the support of a Development Officer. This is where you’ll be taking your first live customer calls.
Our training and academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office.
If you are successful in your application, the specific training you require and for what duration will be confirmed depending on your prior experience and skills.
Where possible we ask that you do not take any holidays during your training period as these will be limited during this period and can be discussed further at interview.
You must also be able to commit to the role for a minimum of 12 months.

Salary: The annual package will comprise of a competitive salary and potential step pay along with a £2300 annual overnight allowance.

Holiday: 25 days paid holiday (+ bank holidays) + 52.5 additional hours

Hours: 35 hours per week.

Shifts: Monday to Sunday, 22:00 – 08:00

Working patterns: Our Contact Centre is open 24/7, 365 days of the year. We have a variety of attractive compressed working patterns on offer.

Example: Rolling 2-week, 35 hours per week - compressed shift

Week 1: Monday: 22.30-07.30 | Tuesday: Off | Wednesday: 22:00-8:00 | Thursday: Off | Friday: Off | Saturday: 22.00-08.00 | Sunday: 22.00-08.00

Week 2: Monday: 22:30-07:30 | Tuesday: Off | Wednesday: 22.00-08.00 | Thursday: 22.00-08.00 | Friday: 22.00-08.00 | Saturday: Off | Sunday: Off

If successful in your application, you will be offered a shift pattern similar to the above, taking into consideration both yours and the business’s needs.

Hybrid working requirements

We operate a hybrid working environment, meaning colleagues are required to work in the office for 60% of their time.
Overnight colleagues will be based in one of our 24/7 offices (Leeds or Maxim Park). Following training, you will be working from home initially with the expectation to come into the office one day a month. Occasionally, we may also need additional ad hoc days in the office. When this happens, we’ll plan these in advance and provide sufficient notice.
To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

We value difference

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email - [email protected] or Telephone: +44 207 832 850

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

shift leader jobs in baildon, wyk

Overnights Customer Service Advisor

Retail Shift Lead

General Manager

Regional Manager

Emotional Health and Wellbeing Practitioner (Wellbeing Practitioner)

Customer Delivery Driver

Helpline Adviser

Production Manager

Head of Executive Office

Metroline Customer Service Advisor (L2)

Team Member

Retail Customer Service

Stock and Trade Assistant

Deputy Store Manager

Bar staff / 5523 - The Bowling Green, Otley

Sales Executive

Team Member

Team Member - Guest Experience Lead

Supervisor (12 hours/week) - Leeds

Kitchen staff / 1739 - The Myrtle Grove, Bingley

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