At Daniel Robinson & Sons, we never stop looking for exceptional people. Not because we have gaps to fill - but because when we meet the right person, we make room for them. If you're an experienced funeral professional who cares deeply about families and community, we'd love to hear from you, whether we're advertising or not. Great people don't wait for vacancies, and neither do we.
We don't just recruit when a role opens up. We're always building - our teams, our services, and our future. If you bring experience, compassion and pride in your work, there's a conversation waiting for you at Daniel Robinson & Sons.
The role of a Funeral Manager would be a rewarding role for an experienced professional who takes pride in delivering the highest standard of care for the deceased and their families.
If you are passionate about your profession and want to be part of one of the leading independent family funeral directors in the UK, we would love to hear from you.
Please note: the salary shown is a guide range only and should not be read as the basic salary. The overall package comprises basic salary plus overtime, with full details discussed at interview.
About the Role
- Lead, motivate, and manage the branch team, including funeral directors, arrangers, and operatives - covering rotas, on-call schedules, performance, and development
- Oversee all funeral arrangements and operations, ensuring every funeral is delivered to the highest standard from first call to aftercare
- Act as senior point of contact for families, handling complex arrangements, escalations, and complaints with sensitivity and professionalism
- Ensure full compliance with statutory requirements, cremation and burial regulations, health & safety, and industry codes of practice (NAFD/SAIF)
- Manage branch commercial performance (control against budget)
- Maintain the presentation and upkeep of premises, vehicles, mortuary facilities, and equipment to the highest standard
- Conduct funerals as required, leading services and supporting the team on the day
- Drive community engagement, building relationships with local clergy, celebrants, care homes, hospices, and community groups to grow the branch's reputation
- Oversee accurate record-keeping, documentation, and funeral accounts, ensuring pricing transparency in line with CMA requirements
- Recruit, induct, and train new team members, embedding company values and service standards
- Participate in the management on-call rota and support neighbouring branches where needed
What We Need From You
- Proven experience in the funeral profession, ideally with arranging and conducting experience
- Previous people management or supervisory experience, with the ability to lead and develop a team
- Strong commercial awareness, including budgets.
- Exceptional interpersonal skills - empathetic with families, decisive with operational issues
- Sound knowledge of funeral service regulations, documentation, and compliance requirements
- Highly organised, calm under pressure, and able to prioritise across multiple funerals and sites
- Immaculate personal presentation and professional conduct
- Full UK driving licence and flexibility for on-call working
- Dip FD or equivalent qualification desirable
What We Offer You
- Discretionary bonus scheme after a qualifying period
- Death in Service insurance
- A supportive, family-oriented working environment
- The opportunity to be part of an award-winning, independent company with a proud history dating back to 1892
A Bit About Us
At Daniel Robinson & Sons, we have a total commitment to the service of the bereaved and the care of the deceased. We are a family-run business offering a personal, professional service, delivered by our friendly team with empathy and dedication. We treat every person and every funeral as unique, and our clients receive the utmost care and attention.
First established in 1892, Daniel Robinson & Sons are one of the leading independent family funeral directors in the UK, helping families across Essex and Hertfordshire from over 20 branches. We are a progressive and award-winning company, named in a London Stock Exchange publication as one of the ‘Top 1000 Companies to Inspire Britain’ and the first independent family funeral directors to achieve Investors in People Gold.
Our activities within the local community have raised over £1 million for local hospices and charities, and we are proud to be deeply rooted in the communities we serve.
We are an equal opportunities employer.
If you feel you have the skills and experience to be successful within this role, we would love to hear from you.
Pay: £28,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Work Location: In person
