BRIEF DESCRIPTION
The Operations Supervisor will have overall responsibility for the day-to-day supervision of designated teams to ensure the timely manufacture, despatch and delivery of window blinds within budgeted and planned cost, quality and time parameters.
Working hours: Monday - Wednesday 3.15pm to 1.30am and Thursday 3.00pm to 1.00am (38.75 hours per week)
Location: Lisburn, BT28
ABOUT US
Decora is a large manufacturing organisation headquartered in Lisburn, Northern Ireland. Established in 1979 the Company has grown significantly into one of the most successful and trusted blind manufacturers in the UK and Europe.
Decora employs 900 people over facilities in Lisburn, Huddersfield and Birmingham, and supplies made-to-measure and wholesale window covering solutions to a 3,000 strong trade customer base.
Decora is part of the Mzuri Group of companies.
MAIN DUTIES AND RESPONSIBILITIES
Planning/Co-Ordination
- Plan and co-ordinate, in conjunction with the other Supervisors as required, the timely manufacture or despatch of window blinds within your designated teams to achieve your team objectives and balanced scorecard Key Performance Indicators (KPIs) as determined by management.
- To ensure all deliveries are checked and receipted in a timely manner, and all transactions are carried out efficiently.
- To ensure effective, safe, accurate and timely stock management.
- Provide cover for other teams / other Supervisors during periods of absence, holiday, etc.
Quality
- Be responsible for ensuring that the quality of the product and service within your area is maintained at the highest possible standards for the customer.
- Ensure ISO 9001 (2015) controls and procedures are strictly adhered to.
- Complete quality inspections on products and services, including Goods In Checks, in a timely manner.
- Full and prompt investigation of issues and implementation of corrective and preventive actions.
- Assist with the preparation for external quality audits.
- Promote and champion a Right First Time approach.
- Communicate all pertinent quality issues to the Quality Improvement Supervisor and relevant Supervisors/Managers.
- Meet weekly departmental/team quality targets.
- Carry out random quality inspections and ensure full checks are made on all remakes/ repairs/ special orders, etc.
- Work closely with the Quality department and Quality Improvement Supervisor to identify recurring quality problems, agree, initiate and monitor relevant corrective action.
Health and Safety
- Implement the company’s Health and Safety Policy, ensuring safe working conditions and practices within your area of responsibility (e.g. social distancing, manual handling, use of PPE, safe use of machinery and equipment, stacking and storage, etc.).
- Carry out health and safety audits and inspections as required. Record and report findings and take, or follow-up on, relevant corrective action.
- Ensure that a high standard of general housekeeping is maintained on a ‘clean as you go basis’.
- Ensure that full pre-use and shut down checks are carried out by users of machinery / equipment
Maintenance
- Liaise with the maintenance team to ensure preventive, breakdown and specialist maintenance of all machinery and equipment within your area, ensuring that all maintenance schedules and records are updated accordingly.
- Develop contingency plans to ensure minimum disruption and down time.
Security
- To be a key holder and to ensure buildings are opened, secured and locked up and the alarm set as required.
People Management
- Overall responsibility for all aspects of the effective supervision, training and development and health, safety and welfare of your team.
- Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
- Ensure compliance with all company rules and procedures and departmental work instructions, processes, systems, etc.
- Ensure structured and planned training and development for self and team to maximise skill levels, flexibility, absence cover, etc. Provide timely and constructive feedback on the effectiveness of training and make suggestions for improvements.
Continuous Improvement
- Work closely with the Quality Improvement Supervisor and the Process Engineer to review and make practicable improvements to workflow, work processes and efficiencies within own area in line with company and departmental objectives (see Balanced Scorecard for detail). Use recognised business improvement techniques where practicable.
- To continually review and report on resource requirements against anticipated scheduling/future business plans/new products eg; staffing levels, redeployment, training/cross training, machinery and equipment requirements whilst factoring in process and efficiency improvements.
Customer Service
- Ensure timely, full and accurate communication with all relevant departments on any factors which will impact on delivery dates, commitments to customers, quality, etc.
- Liaise with customers as required to ensure clarity of requirements, technical details, overcome problems, etc.
Communication
- To keep the Manager and other relevant managers, supervisors and departments promptly advised on all relevant matters, problems or requirements.
- To produce weekly/monthly reports for the Manager on progress against specific objectives / against your Balanced Scorecard KPIs and agree any corrective action.
- To ensure weekly staff briefings are held together with such other forms of regular and effective employee communication as is deemed appropriate.
- To ensure timely and accurate compliance with all administrative and reporting procedures and routines and that paperwork is forwarded to the relevant parties.
General
- Acquire, retain and apply in-depth product and customer knowledge.
- Any other reasonable duties which may be required by management from time to time.
ESSENTIAL CRITERIA
- A minimum of 3 years recent, relevant supervisory experience gained within a manufacturing / warehouse environment
- Experience of managing teams within tight quality and efficiency parameters
- Proficient in the use of Microsoft Office packages and in particular, Excel
- Strong people management skills
- High level of interpersonal skills
- Excellent planning, organising and prioritising skills
- Ability to use initiative and work as part of a team
- Ability to implement and ensure compliance with company policies and procedures
- Be customer focused
- High level of accuracy with excellent attention to detail
DESIRABLE CRITERIA
- Qualification in Supervisory Management
- Relevant qualification in production or manufacturing
- Hold a forklift licence
- Experience of Quality Systems (preferably ISO 9001 2015)
- Knowledge/ application of business improvement techniques
- Experience of employee relations
- Experience of training/ developing staff
- Experience of performance management/ reward systems
- Ability to set targets for, and monitor the work of, others
WHAT WE OFFER
- Enhanced annual leave with additional for long service
- Business Performance Bonus Scheme
- Long service awards
- Paid medical appointment allowance
- Health Shield benefit upon 6 months service
- Discount on company products- up to 50%
- Vitality leisure corporate discount
- Employee referral scheme
- Life assurance upon one years service
- Employee recognition schemes
- On-site parking
To Apply
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.
Closing date: Thursday, 3rd September 2026.
*Applicants should be able to provide proof that they have a right to work in the UK.
Decora are an equal opportunities employer and are committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.
Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Ability to commute/relocate:
- Lisburn BT28 2FL: reliably commute or plan to relocate before starting work (required)
Experience:
- supervisory: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
