Company
Seton, a Brady company, is a global leader in providing innovative workplace safety and facility identification solutions. For over 60 years, we have been dedicated to helping our customers create safer, more efficient, and more compliant workplaces. Our mission is to protect people, products, and premises with a comprehensive range of products, including safety signs, labels, and industrial identification solutions. Join our team and be part of a company that prioritises quality, innovation, and customer success.
Job description
The Customer Service - Order Entry will consistently provide a first class service to our customers whenever and however they chose to contact us, whilst ensuring that all data accuracy is consistently achieved to the highest level. Responsible for processing orders received via the customers chosen channel. Ensuring that information is accurately processed. Where applicable use fact finding and questioning techniques to build a rapport and resolve order queries in a timely manner to achieve our SLA and KPI targets. Maintain a close working relationship with all colleagues with a focus on exceeding our sales targets.
Key Responsibilities
- Manage incoming contact from the customers through websites and email via our email management system Freshdesk.
- Working at the highest level of accuracy to ensure errors are kept to an absolute minimum and within set KPI’s.
- Promote Seton products & services to exceed customer requirements, therefore maximising sales opportunities.
- Process orders and identify up-sell / cross-sell opportunities working together with our Quotes & Solutions team.
- Verify and correct customer master data in our business systems, including additional buyer contact names, email addresses, telephone numbers etc. to support business objective of >95% customer master data accuracy.
- Build knowledge of the business to identify and increase new business opportunities.
- Consistently deliver the highest standards and quality of service to increase our Customer Lifetime Cycle and Net Promoter Score.
- To provide backup and support for other Contact Centre roles as required.
- Focused on achievement of set KPI’s based on individual, team and business goals and objectives.
- Effectively represents Seton UK internally and externally. Be a clear role model with reference to professional behaviour, work ethics and customer service.
Profile
We are looking for a customer service professional to join our team and be part of a company that prioritises quality, innovation, and customer success.
- Previous operational experience in a high pressured, dynamic, sales, customer service or contact centre environment.
- Computer literate – with a comprehensive knowledge in the use of MS Office Word, Excel & PowerPoint
- SAP knowledge and an Email Management System experience is preferred, however full training can be given.
We offer
- Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Seton and the wider Brady organisation.
- Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
- Competitive Compensation: We offer an attractive salary and bonus or commission package, a pension scheme, and other comprehensive benefits.
- State-of-the-art office facilities
Contact
Please apply using our careers website
