About Us
We are a growing care organisation committed to delivering outstanding care by making the best use of technology. Our digital systems are at the heart of how we work, helping our teams communicate, manage care, and operate efficiently.
We are looking for an enthusiastic and motivated Graduate Digital Systems Coordinator to join our team. This is an exciting opportunity for a recent graduate who enjoys technology, solving problems, supporting colleagues, and improving the way organisations work through digital systems.
If you're looking to start a career in digital systems, IT, and business technology, this role will provide hands-on experience across a wide range of business-critical platforms and projects.
The Role
As our Graduate Digital Systems Coordinator, you'll become the first point of contact for day-to-day technology and digital systems across the business. You'll ensure staff have the equipment, access, training, and support they need while helping us continually improve our digital ways of working.
This is a varied role where no two days are the same. One day you may be setting up equipment for a new starter, the next creating staff guides, delivering training, troubleshooting technical issues, or helping to implement a new digital system.
Key Responsibilities
IT & Equipment
- Procure, configure, deploy and maintain laptops, mobile phones, printers and other IT equipment.
- Maintain an accurate register of all company hardware and software.
- Troubleshoot day-to-day IT issues and coordinate repairs where required.
- Support office networking and Wi-Fi across company sites.
Digital Systems Administration
Manage and support the organisation's digital platforms, including:
- Google Workspace
- ClearCare
- Deputy
- Notion
- SignNow
- Jotform
- Ablyss
- B Squared
- Any future business systems introduced by the company.
Responsibilities include:
- Creating and managing user accounts.
- Managing passwords and access permissions.
- Maintaining licences and subscriptions.
- Supporting staff with system queries.
- Liaising with software providers when required.
Staff Support & Training
- Provide first-line support for all technology and digital systems.
- Produce simple, easy-to-follow user guides and "how-to" documents.
- Deliver induction and refresher training on company systems.
- Manage and support online learning platforms.
- Help colleagues become confident users of our digital systems.
Data & Information Management
- Administer Google Workspace.
- Maintain Google Drive and shared drive structures.
- Ensure files are organised, accessible and secure.
- Support good data management practices across the organisation.
Digital Projects
- Assist with the implementation of new software and digital initiatives.
- Support projects involving care planning, staff scheduling, supervision systems and other operational improvements.
- Identify opportunities to improve processes through technology.
- Help test and roll out new systems and updates.
Security & Compliance
- Support good cyber security practices throughout the organisation.
- Help ensure company systems remain secure and users follow best practice.
- Work with external IT providers where specialist support is required.
About You
We're looking for someone who enjoys technology, loves solving problems and takes pride in helping others.
You will have:
- A degree in Computer Science, Information Technology, Business Information Systems, Digital Technology or a related subject (or equivalent experience).
- A genuine interest in technology and digital innovation.
- Excellent problem-solving skills.
- Strong organisational skills and attention to detail.
- The ability to learn new software quickly.
- Excellent communication skills and the ability to explain technical information clearly.
- A proactive, positive attitude with a willingness to take ownership of your work.
- The confidence to work independently while also being a supportive team member.
- A full UK driving licence and access to a vehicle.
Desirable
- Experience using Google Workspace.
- Experience supporting users with software or technology.
- Knowledge of cloud-based business applications.
- An understanding of cyber security best practice.
- Previous work experience, placement or internship in an IT or digital role.
What We Offer
- A structured graduate opportunity with real responsibility from day one.
- The chance to work across a wide range of modern cloud-based business systems.
- Ongoing training and professional development.
- Opportunities to lead digital improvement projects.
- A supportive and friendly working environment.
- Exposure to project management, digital transformation and business systems.
- Competitive salary and benefits.
- Excellent opportunities to develop your career within a growing organisation.
Why Join Us?
This is much more than a typical graduate IT support role. You'll gain experience in digital systems, business improvement, project management, user support, training and technology administration while making a genuine difference to the way our organisation operates.
If you're enthusiastic about technology, enjoy helping people and want to build a career in digital systems, we'd love to hear from you.
Please note: This role requires regular travel between our sites. Applicants must hold a full UK driving licence and have access to a vehicle.
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Ability to commute/relocate:
- Ilford IG1: reliably commute or plan to relocate before starting work (preferred)
Education:
Work authorisation:
- United Kingdom (required)
Work Location: In person
