Enterprise intelligence specialist Work, Jobs in Barking, Gtl (with Salaries)

Product Support Specialist
Markmonitor Inc. —London
- Full-time
- Analysis skills
- Communication skills
Quick apply
1h
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Responsible AI Specialist (Governance, Ethics & Compliance)
Talan —London
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
- Employee assistance programme
Quick apply
Cyber Threat Intelligence Specialist
Vodafone —London
- Full-time
- Annual leave
Senior Sales Enablement Specialist - EMEA
Insight Software —London
- £52,000 - £65,000 a year
- Full-time
- Salesforce
- Financial services
- Training & development
- Employee stock ownership plan
11d
Senior CRM Specialist
Grandstand —London
- Remote
- CRM software
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Stakeholder Intelligence Advisor
Shell —London
- Full-time
- AI
- Analytics
- Flexible schedule
Solutions Director (Public Sector)
The Keyholding Company —London
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Work from home
- Employee assistance programme
Quick apply
11d
Head of Fraud Prevention - EMEA
StoneX Group —London
- Analysis skills
- Analytics
Senior Procurement Specialist, Indirect Procurement
World Kinect Corporation —London
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Presentation skills
5d
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
Enterprise Software Expert (United Kingdom)
Authority.inc —London
- Remote
Quick apply
2d
Forward Deployed Engineer
Salesforce —London
- Full-time
- Computer Science
- Salesforce
- Travel
Operations Specialist, Virtual Marketing Events
Gartner —London
- Full-time
- Remote
- Microsoft Powerpoint
- Marketing
- Bachelor's degree
- Annual leave
- Employee assistance programme
Sales Development Representative (6-month fixed term contract)
Financial Times —London
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
Stakeholder Intelligence Advisor
Shell Energy —London
- Full-time
- AI
- Analytics
- Flexible schedule
Senior Enterprise Risk Manager
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
Talent Acquisition Manager
Vixio —London
- Part-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
Quick apply

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Product Support Specialist

Markmonitor Inc.
London

Quick apply

Job details

Full-time
1 hour ago

Qualifications

Jira
Technical troubleshooting
Ticket management
Analysis skills
SSL
DNS
Technical writing
Customer support
Application support
Communication skills

Full job description

COMPANY OVERVIEW

Markmonitor Group, is a premier provider of enterprise domain portfolio management, brand protection, domain strategy, registration, and anti-abuse solutions. Serving thousands of the world's leading brands and managing extensive domain assets for high-profile clients across 80+ countries. The company operates in a highly international environment with regional headquarters in Boise (US), London (UK), Tokyo (Japan), with additional offices and support in multiple countries. This global footprint involves cross-border transactions, digital services delivery, intellectual property management, and compliance with diverse regulatory and tax regimes worldwide.

JOB SUMMARY

Product Support Specialist is the primary bridge that helps internal customers resolve technical or operational issues with a company's products. They act as a bridge between users, support agents, and the engineering team to fix problems, improve the user experience, and ensure products work as intended.

The Product Support Specialist provides staff with timely and accurate first line support for issues or requests they encounter in their day-to-day use of the group's digital products and services where they are unable to resolve themselves through current system functionality or processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide high quality, timely front line semi-technical product support to Markmonitor Group staff for a range of group products Including but not limited to
- Portal EPP Registry Services (Com Laude, Markmonitor, Markmonitor Group)
- Portal Support (Com Laude, Markmonitor, Markmonitor Group
- Support for DNS related questions and issues. Support for SSL related questions and issues.
- Assist with managing JIRA queues/projects.
- Services such as DPML, TMCH Watch Services
- Intelligence
- Partnership support (White label and reseller)
Provide guidance to staff on the use of our products
Troubleshoot and prioritize technical issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging
Prepare and send out communications (and updates) regarding known issues and progress of resolution for issues. Facilitate a high-end customer experience related to product support
To actively contribute to the wider Productmanagement function and overall improvement of our product lines.
Produce support documentation and FAQs for use by wider product users

POSITION REQUIREMENTS

High School diploma or equivalent
A good working knowledge of domain names, DNS, registries, and registrars
An understanding of domain name systems and processes
Demonstrable experience in providing great customer service
Competent with Office Products
Experience with troubleshooting and ticket escalation
Strong problem solver with a practical, solution-focused approach.
Effective communicator, both verbally and in writing.
Detail-oriented, with strong analytical skills and sound judgment.

Desirable Requirements

Experience translating technical concepts and solutions to non-technical audiences
Some familiarity with SQL (but training will be provided)

WORK HOURS

Full-Time
Standard business hours follow UK time (BST/GMT), Monday–Friday, with flexibility for non-standard hours to accommodate global operations and deadlines.

Quick apply

Refine Your Search

enterprise intelligence specialist jobs in barking, gtl

Product Support Specialist

Product Support Specialist - EMEA

Responsible AI Specialist (Governance, Ethics & Compliance)

Cyber Threat Intelligence Specialist

Senior Sales Enablement Specialist - EMEA

Senior CRM Specialist

Stakeholder Intelligence Advisor

Solutions Director (Public Sector)

Head of Fraud Prevention - EMEA

Senior Procurement Specialist, Indirect Procurement

Technical Support Specialist

Silent Sentinel Support

Enterprise Software Expert (United Kingdom)

Forward Deployed Engineer

Operations Specialist, Virtual Marketing Events

Sales Development Representative (6-month fixed term contract)

Director of Platform Operations

Stakeholder Intelligence Advisor

Senior Enterprise Risk Manager

Talent Acquisition Manager

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