Line support Work, Jobs in Barnard Castle, Dur (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Shop Manager
Mind —Barnard Castle
- £13.55 - £13.60 an hour
- Part-time
- Annual leave
- Employee assistance programme
8d
HMPYOI Deerbolt - Hub Manager
Ministry of Justice —Barnard Castle
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
4h
Visitor Centre Operator
Saputo Inc. —Hawes
- Part-time
- In-person
- Free parking
- Employee discount
Digital Content Creator - Holiday Parks
Horizon Holiday Parks Ltd —Hurworth
- £24,995 - £29,995 a year
- Full-time
- Hospitality
- Marketing
- In-person
- Employee discount
Quick apply
Sous Chef
Elior UK —Barnard Castle
- £18 an hour
- Part-time
- Customer service
- Kitchen experience
Quick apply
Postal Delivery Driver
Royal Mail Group —Consett
- Overtime
13d
Estate Agent
The Property Experts —Stockton-on-Tees
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Operative [Signalling and Track Maintenance] - Fast Track Technician Opportunity - Darlington
Network Rail —Darlington
- £32,638 - £38,482 a year
- Overtime
- Travel
14d
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
6d
Mobile Roaming Relief Officer
ASEL —Durham
- £12.71 - £14.00 an hour
- 12 hour shift
- Communication skills
- Employee assistance programme
- Employee discount
Project Worker Days - Adults Service
Jigsaw Recovery Project CIC —Consett
- £25,000 - £26,500 a year
- Weekend availability
- Writing skills
- In-person
- Care plans
- Health & wellbeing programme
Quick apply
Casual Chef
Anchor —Barnard Castle
- £15.32 an hour
- Cooking
- Annual leave
- Employee discount
Employee Experience & Development Lead
GlaxoSmithKline —Barnard Castle
- Full-time
- Management
- Continuous improvement
- Leadership
7d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
14d
Technical Process Operator
Cawingredients Limited —Leeming Bar
- £31,000.00 - £42,794.48 a year
- Annual leave
- Employee assistance programme
Support Worker (Days)
Manor Care Home Group —Stanley
- £12.71 an hour
- Full-time
- English
- Driving
- Patient care
Quick apply
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
9d
202607: Prison Officer - HMP Deerbolt
Ministry of Justice —Darlington
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
13d

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1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour
7 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

line support jobs in barnard castle, dur

1st/2nd Line Support Analyst

Assistant Shop Manager

HMPYOI Deerbolt - Hub Manager

Visitor Centre Operator

Digital Content Creator - Holiday Parks

Sous Chef

Postal Delivery Driver

Estate Agent

Operative [Signalling and Track Maintenance] - Fast Track Technician Opportunity - Darlington

1st Line IT Support Technician

Mobile Roaming Relief Officer

Project Worker Days - Adults Service

Casual Chef

Employee Experience & Development Lead

Technical Support Specialist (Hybrid)

Team Leaders

Technical Process Operator

Support Worker (Days)

Crime in Prison Coordinator

202607: Prison Officer - HMP Deerbolt

I want to receive the latest job alerts for line support in barnard castle, dur

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