Complaints manager Work, Jobs in Barrow Hill, Dby (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Communication skills
Quick apply
13d
Head of Quality, Regulation & Safeguarding
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
10d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
14d
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Budgeting
Service Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- No degree
- Budgeting
- Annual leave
3d
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
Strategic Manager - Operations, Performance & Contracts
Erewash Health Partnership —Ilkeston
- £50,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
Manager Administration Consulting
Brightwell —Chesterfield
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Communications and Engagement Manager
Forestry England —Mansfield
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
Operations Support Manager
Mitie —Doncaster
- Computer literacy
- Organisational skills
- Computer skills
Sales Order Processor & Customer Service Agent
Brett Martin —Staveley
- £26,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
14d
General Manager - Sheffield
The Padel Club Ltd —Sheffield
- £35,000 - £45,000 a year
- Full-time
- Sales
- Conflict management
- In-person
- Free parking
- Store discount
Quick apply
14d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Sales
- Microsoft Office
Quick apply
I&C Metering Team Leader
Yü Group —Nottingham
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Bachelor's degree
Product Manager
Syensqo —Heanor
- £112,000 - £159,600 a year
- Marketing
- Engineering
- Master's degree
Quick apply
3d
Investigator (Student Misconduct)
University of Sheffield —Sheffield
- £48,822 - £65,509 a year
- Part-time
- Hybrid work
- Computer literacy
- Organisational skills
- Typing
- Annual leave
- Employee discount
2d
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
13 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, hybrid with 2 days from home after probation

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: Hybrid remote in Sheffield

Quick apply

Refine Your Search

complaints manager jobs in barrow hill, dby

Complaints Manager

Head of Quality, Regulation & Safeguarding

Head of Estates Services

Senior Partnerships Manager

Communications and Engagement Manager

Service Manager

Operations Manager

Strategic Manager - Operations, Performance & Contracts

Manager Administration Consulting

Communications and Engagement Manager

Operations Support Manager

Sales Order Processor & Customer Service Agent

General Manager - Sheffield

Triage Case Officer

Accommodation Manager

I&C Metering Team Leader

ICQA Area Manager

Product Manager

Investigator (Student Misconduct)

Customer Liaison Officer

I want to receive the latest job alerts for complaints manager in barrow hill, dby

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