As a Banking Automation Product Support Specialist you will act as a Hardware Product Specialist whilst joining us on our journey by undertaking a valuable role responsible for supporting our in store range of Banking Automation Products and Services. By working closely with our Post Offices and the wider Banking team you will be best place to ensure we are maximising the functionality and revenue potential for our ATM's and MFD's.
As a trusted advisor you will provide guidance in product and vendor management and champion best practice across the Post Office Banking space. The specialist will play a key role in supporting the Banking Automation team’s suite of products, including ATMs, Teller Cash Recyclers (TCRs), Multi‑Function Devices (MFDs) and Note Counters. They will also develop, maintain and own the incident management framework, as well as oversee engagement management practices.
This position is accountable for ensuring automated banking products consistently deliver high performance, maximising revenue while keeping costs within budget. They promote a culture of inclusion, continuous improvement and high performance, with a strong focus on revenue growth, process optimisation and innovation.
How our people behave is as important to Post Office, as what is delivered. The Banking Automation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
