Msp service desk manager Work, Jobs in Basildon, Eng (with Salaries)

Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
12d
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Account Manager (Technical Focus) - Essex/ London
Arc —Basildon
- Hybrid work
- Azure
- Organisational skills
- IT
13d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
Account Manager
Air IT —London
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
13d
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
4d
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- From £28,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
13d
Technology Portfolio Manager
Marex —London
- Full-time
- Agile
- Financial services
- Leadership
Quick apply
16h
Technical Account Manager
Ekco —London
- Hybrid work
- Azure
- English
- Annual leave
- Employee assistance programme
Quick apply
Systems Specialist
ECI - United Kingdom —London
- Hybrid work
- Azure
- Windows
- AWS
Quick apply
14d
Project Coordinator
Netcalibre Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
Quick apply
Legal & Regulatory Research Director
Crain Communications —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d

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IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
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2 days remote handling tickets and admin. This is a hybrid, client-facing role combining regular onsite support across client locations with remote ticket…
£35,000 - £40,000 a year
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First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the…
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msp service desk manager jobs near basildon, eng

Senior Service Delivery Manager

Zenzero Solutions
London

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Job details

Permanent
12 days ago

Qualifications

Analysis skills
Project management
Bachelor's degree
IT
Problem management
AI
PRINCE2 Certification

Full job description

Join Zenzero, an award-winning UK technology and managed services provider helping organisations achieve more through innovative IT, cyber security, cloud and digital solutions. Recognised as Nationwide Managed IT Services Company of the Year 2024 and featured on Cloudtango's MSP Select 2025 list, Zenzero combines technical excellence with a people-first culture, offering an exciting opportunity to grow your career within one of the UK's fastest-growing technology businesses.

In this role you will be responsible for the day-to-day management of your customerâ€™s service operations and delivery and will be expected to be onsite at customer locations around 2 days per week in the midlands. Ensuring process efficiencies are realised and standardising best practice across the customer experience will be paramount to success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met and any Service Improvement initiatives are delivered in a timely manner.

Requires a relevant bachelor's degree and
At least 5 years of experience and track record in managing large scale IT maintenance related projects or in an existing service management function
ITIL 4 Foundation certification, plus any relevant specialist certifications
Enterprise IT Service Management or Operational experience preferable
Experience working in a SIAM (Service Integration and Management) environment
Experience implementing AI solutions to improve service desk SLAs and contractual obligation
Prince2/project management experience
Experience in c-suite level stakeholder management
Proactive
Experience in digital transformation programmes
Good understand of M365 and associated licencing models
Strong analytical problem-solving skills
Confident communication

Form a positive and professional relationship with the customer(s) (normally one, or more, primary contacts, or stakeholder(s), both remotely and when on a customer site
Manage SLA and tracking of the service deskâ€™s overall performance for your customers in accordance to the contract
Provide detailed analysis based on Service Reporting identify ticket patterns and any changes to service
Oversee and execute core ITIL processes for your customers (Problem Management, Change Management, Risk Management)
Maintain and lead IT service reviews with customers and internal stakeholders
Continually reviewing the service to ensure it meets the customer needs and evolves with Zenzero best practices
Act as a key point of contact for project teams for transition into service and services acceptance
Manage the escalation of service incidents and requests, taking ownership of achieve a timely resolution where required
Actively communicate with other departments and functions about the IT services, providing detail on any future projects or transformation activities required for your customers
Protect revenue and profitability by monitoring contract performance and driving timely commercial actions with the Account Manager

Apply Now

Refine Your Search

msp service desk manager jobs in basildon, eng

Senior Service Delivery Manager

Workshop Manager - Basildon

Senior Service Delivery Manager

3rd Line Support Engineer

Account Manager (Technical Focus) - Essex/ London

2nd Line IT Support Analyst

Infrastructure Engineer

Account Manager

Service Delivery Analyst

Service Desk Engineer [Desk & Field]

Technology Portfolio Manager

Technical Account Manager

Systems Specialist

Project Coordinator

Legal & Regulatory Research Director

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