Collection agent Work, Jobs in Basildon (with Salaries)

Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Account Executive
Trustero —London
- £150,000 - £400,000 a year
- Full-time
- Remote
- Sales
- English
- Bachelor's degree
Quick apply
9d
Vulnerable Customer Manager (Backbook Integrations)
Affirm —London
- £80,000 - £118,000 a year
- Remote
- Financial services
- Communication skills
- Employee stock purchase plan
Apprenticeship - KYC & KYB Apprentice – UK Investment Banking
Natixis —London
- Communication skills
- Time management
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
9d
Front Office Agent
Sircle Collection —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Regional Research Economist, Economic Research
Anthropic —London
- £195,000 - £245,000 a year
- Hybrid work
- Doctoral degree
- Data analysis skills
- SQL
- Flexible schedule
Apprenticeship - KYC & KYB Apprentice – UK Investment Banking
Natixis CIB London —London
- Communication skills
- Time management
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Letting Agent
The Letting Experts —Southend-on-Sea
- £70,000 - £100,000 a year
- Remote
Quick apply
Crew Accommodations Agent
Corpay —London
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Trainee/Experienced Property Manager
Bryan & Keegan Estate Agents —Lewisham
- £22,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
7d
Customer Service Agent - Outbound
Prep Kitchen —Gravesend
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Lithuanian Linguistic Projects - (London)
Sigma Group —London
- Full-time
- Bilingual
- English
- Computer skills
Transport Coordinator
Progress Vehicle Management —Sevenoaks
- From £29,745 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Annual leave
Quick apply
Weekend Porter - London, E1W
Encore —London
- £18,716 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
Quick apply

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Investigations & Collections Officer

Dukes Bailiffs Limited -
London

Quick apply

Job details

Permanent | Full-time
From £28,900 a year

Benefits

Health & wellbeing programme
Company car
Flexitime
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Customer service
No experience needed
Driving
IT
Communication skills
Negotiation

Full job description

Overview

Dukes is an award-winning Enforcement company centrally located in Stone, Staffordshire. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We’re a family-run company with roughly 95 employees located across England and Wales.

As an Investigations & Collections Officer you will be responsible for supporting enforcement and recovery activity by conducting detailed in-person investigations into debtor circumstances and proactively managing collections through negotiation and support.

Due to the growth of the business, we are looking for a driven, proactive and hardworking Investigations & Collections Officer to join our team in London.

Salary: £28,900 basic salary with a lucrative monthly commission scheme, meaning your earnings are uncapped. (We pay fees on a pro-rata basis).

Location: London.

Contract: Permanent

Working Hours: 37.5 hours per week, flexible working arrangements between the hours of 6am and 9pm Monday to Saturday, working at least one late shift (working up to 9pm) per week.

Working a total of 37.5 hours per week.

Key Responsibilities

Key responsibilities will include:

Travelling to various addresses across your local area with the aim of engaging with debtors and investigating ability and/or propensity to pay
Identifying the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete income and expenditure forms and questionnaires
Where possible, requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help debtors resolve their debt
Identifying and assessing vulnerability and signposting to support services where required
Liaising with office-based colleagues regarding active cases
Where further assistance or progression of the case is required, liaising with Certificated Enforcement Agents who will be able to attend the property and take enforcement action, where necessary
Compiling short reports about your visit, along with completing any necessary paperwork
Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation
Gaining intelligence on an area demographic or debtor’s situation that we can report back to the Client to assist them with their own reporting and casework
Striving for continuous improvement and reporting to management about ways we can improve our offering or our operational efficiencies

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act.

You must always act within the law, including all relevant legislation and observe all Health & Safety requirements in carrying out enforcement.

At all times, you must abide by Dukes’ standards and be aware of the Level 2 Taking Control of Goods National Standards.

Key Skills & Experience

Experience

No experience is required as full training will be provided.
You will be IT literate
You have proven customer service experience
You hold a full, clean UK Driving Licence

Skills / attributes

Expert listening and effective communication skills (written and verbal)
Resilient – this role can be challenging but you know how to bounce back from adversity
You are self-motivated and driven to achieve targets
You are assertive, compassionate and reliable
You display strong negotiation skills
You have a desire to help others and you take pride in demonstrating exceptional customer service.
You show a positive and friendly attitude and have strong team player skills
You have a keen attention to detail and the ability to multitask, learn fast and adapt to change

Our Values and Ethos

‘Family CREST’ are the values we live by. We build our business plans and strategy around them and they feed into every decision we make; big or small:

Family
Conscience
Respect
Excellence
Service
Trust

Benefits

25 days holiday per year, plus bank holidays
Shifts that offer flexibility and time to do the things that are important to you outside work
Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
A certified Great Place to Work® 2025
Mental Health Champions and free counselling available to support your wellbeing
Pension scheme, career development, long service awards and annual company awards
Regular social events
Employee Benefits Platform offering hundreds of discounts and offers
Complete office shutdown between Christmas and New Year
Clear grading structure and promotional opportunities available
Use of company vehicle for private use

Job Types: Full-time, Permanent

Pay: From £28,900.00 per year

Benefits:

Company car
Company events
Company pension
Flexitime
Health & wellbeing programme
Referral programme
Sick pay

Application question(s):

Do you have any active IVA's or unpaid outstanding debts?

Licence/Certification:

Driving Licence (preferred)

Work Location: On the road

Quick apply

Refine Your Search

collection agent jobs in basildon

Investigations & Collections Officer

Debt Collection Agent

Collections Agent (Part Time)

Customer Operations Agent (Collections)

Reservations Agent

Account Executive

Vulnerable Customer Manager (Backbook Integrations)

Apprenticeship - KYC & KYB Apprentice – UK Investment Banking

Field Collections Agent

Front Office Agent

Regional Research Economist, Economic Research

Apprenticeship - KYC & KYB Apprentice – UK Investment Banking

Restaurant Reservations Agent

Letting Agent

Crew Accommodations Agent

Trainee/Experienced Property Manager

Customer Service Agent - Outbound

Lithuanian Linguistic Projects - (London)

Transport Coordinator

Weekend Porter - London, E1W

I want to receive the latest job alerts for collection agent in basildon

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