2nd line support engineer Work, Jobs in Basingstoke, Eng (with Salaries)

IT Support Engineer
DISConsulting IT Ltd —Basingstoke
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- Windows
- Computer networking
Quick apply
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Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
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FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
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Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
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IT Support Engineer

DISConsulting IT Ltd -
Basingstoke

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
10 days ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
Driving Licence
Azure
Windows
DHCP
IT support
Computer networking
DNS
SharePoint
Communication skills
Intune
Time management
VPN

Full job description

No agencies please.

About the Role ⭐

We’re looking for a capable, IT Support Engineer to join our growing team. We're looking for someone with the right attitude, a passion for problem-solving, and a genuine commitment to customer service. If you enjoy variety, thrive on independence, and love tackling real-world IT issues, this role will place you at the centre of our service delivery.

As the first point of contact for our clients, you'll play a vital role in delivering exceptional support, handling challenges with patience, professionalism, and a proactive approach.

We’re a small but ambitious MSP, and this role is a key part of our expansion.

This role suits someone who:

Enjoys being out on site, not just behind a desk
Likes building relationships with clients
Wants responsibility
Has a team player mindset with a can‑do attitude
Is proactive and enthusiastic with excellent time management

What You’ll Do ⚡

Handle 1st /2nd line support requests
Support Microsoft 365 (Exchange, SharePoint, Intune/MDM)
Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN)
Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware)
Build and configure hardware in the office accurately and efficiently
Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements
Develop and share practical knowledge articles and technical workarounds, empowering the Service Desk team to resolve issues more efficiently
Ensure all support activities are carried out in line with company policies, security requirements, and relevant data protection and compliance standards
Build confidence with customers through proactive, professional communication and regular updates throughout the support journey

What We’re Looking For ✅

From 1 Year’s IT support experience, ideally within an MSP environment.
Microsoft 365 and Windows experience
Network knowledge (Wi-Fi, VLANs, UniFi or similar)
You’re the sort of engineer who doesn’t wait to be chased. You take ownership, make sensible decisions, and communicate clearly. We trust our engineers to think commercially and act in the client’s best interest
Well-organised, methodical, able to handle projects as well as support tickets
Clear written communication skills, especially for documentation and client communication.

What We Offer

Competitive salary (depending on experience)
Health and Wellbeing: Standing desk and walking pads available for office use
Health and Wellbeing: Access to BrightHR's Wisdom Application
Equipment: Laptop and mobile phone supplied by company
25 days holiday + bank holidays (plus earn up to 10 additional days)
Training and support with certifications (Microsoft, vendor, networking)
Mileage paid at 2026 HMRC rate (0.55p)

Location

Office based (Basingstoke) + Onsite visits
Candidates in the Hampshire are preferred

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have previous MSP experience?

Experience:

IT support: 1 year (required)

Licence/Certification:

full UK driving licence and have access to your own vehicle (required)

Location:

Basingstoke, Hampshire (preferred)

Work Location: In person

Quick apply

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