Customer success manager Work, Jobs in Basingstoke, Eng (with Salaries)

Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
13d
Digital Customer Success Manager
Once For All UK —Basingstoke
- £32,000 a year
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
12d
Strategic Account Manager
SonicWall —Basingstoke
- Remote
- Bachelor's degree
Quick apply
Partner Success Manager - Retail
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Account Manager
TechPoint —Basingstoke
- £35,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
13d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Enterprise Account Manager
Nomios —Basingstoke
- Full-time
- Hybrid work
- Business development
Quick apply
12d
Senior Account Manager SCaaS
TechPoint —Basingstoke
- £40,000 - £45,000 a year
- CRM software
- Business development
- Travel
- Life insurance
- Sick pay
Quick apply
12h
Ad Agency Customer Success
CV Library —Fleet
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
14d
Solutions Consultant- UK/Europe
MasterControl —Basingstoke
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Life insurance
Customer Success Team Lead
Carwow —Winnersh
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership

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Customer Success Manager

Mysoft
Church Crookham

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Job details

Full-time
£40,000 - £50,000 a year

Benefits

Free parking
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

CRM software
Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP software
Analysis skills
Partnership building
Customer loyalty building
Relationship management
Customer interaction
Multidisciplinary collaboration
Business
Communication skills
Information Technology

Full job description

Here at Mysoft, we're on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution. We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!

We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships with customers using Sage X3, Sage Intacct and our proprietary solution, X3CloudDocs.

As a trusted advisor, you'll help customers maximise the value of their investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals.

Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience.

If you enjoy building trusted relationships, solving business challenges and making a genuine difference to your customers' success, we'd love to hear from you.

What You'll be Doing

Build trusted, long-term relationships with customers, becoming their primary point of contact and strategic advisor.
Understand each customer's business, helping them maximise the value of Sage X3, Sage Intacct and X3CloudDocs through expert guidance and proactive account management.
Lead regular customer reviews, identifying opportunities, managing risks, and developing action plans that drive customer satisfaction, retention and long-term success.
Support new customer onboarding and the adoption of additional modules and third-party solutions, ensuring a smooth customer journey and strong user engagement.
Identify opportunities to grow existing accounts through upselling, cross-selling and introducing new solutions that add genuine value to customers' businesses.
Work collaboratively with colleagues across Sales, Consultancy, Support, Project Management, Development and Marketing to deliver an exceptional customer experience.
Build relationships with multiple stakeholders within customer organisations and work with technology partners (ISVs) to identify opportunities and coordinate solution demonstrations.
Champion the voice of the customer by gathering feedback, identifying trends, influencing service improvements, and contributing to customer success stories and case studies.
Monitor customer health, satisfaction and retention using CRM and customer success metrics, providing regular insight and maintaining accurate customer records and documentation.

About You

We're looking for someone who enjoys building relationships, solving problems and helping customers succeed. You'll be commercially aware, organised and proactive, with the confidence to build trusted partnerships and influence positive outcomes.

You'll ideally have:

Experience in Customer Success, Account Management or a similar customer-facing role within the software, ERP or technology sector.
An understanding of business processes and ERP solutions, ideally Sage X3, Sage Intacct or similar business software.
A genuine passion for delivering an outstanding customer experience and helping customers achieve their business goals.
Excellent communication and relationship-building skills, with the ability to engage confidently with stakeholders at all levels.
Strong problem-solving and analytical skills, able to understand customer challenges and identify practical solutions.
A proactive, organised approach, with the ability to manage multiple customer relationships and priorities effectively.
The ability to work independently while collaborating closely with colleagues across Sales, Consultancy, Support, Project Management, Development and Marketing.
Commercial awareness, with the ability to recognise opportunities to grow customer relationships in a way that genuinely adds value.
Experience using CRM systems such as Zoho CRM, Salesforce or HubSpot would be an advantage.
Experience of project management, business development, the Sage partner channel or working with SME businesses would also be beneficial.
A full UK driving licence and willingness to travel occasionally to customer sites and events.
A degree in Business, IT or a related discipline is welcomed but not essential. We value relevant experience and a track record of building successful customer relationships just as highly. Professional certifications in Customer Success or ERP solutions would be an advantage.

Working for Mysoft

At Mysoft, you'll have the opportunity get your hands on cutting-edge technology and innovative products that make a real impact. On offer is a competitive salary, £40-50k base salary plus commission (OTE up to £8k), 25 days holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, discretionary paid sick leave, and the flexibility to work on a hybrid basis. We're set in leafy Church Crookham (GU52 0RJ) with free car parking available.

Applicants must possess the required work permit, visa or immigration document to work in the UK on an unrestricted basis.

Important Note: We communicate with applicants via Breezy HR. If you apply for this role, please check your Junk/Spam folder regularly to ensure you don't miss updates or interview invitations.

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Refine Your Search

customer success manager jobs in basingstoke, eng

Customer Success Manager

Customer Success Manager (Buyers)

Digital Customer Success Manager

Senior Customer Experience Manager

Senior Customer Success Manager

Customer Operational Delivery Manager

Customer Success Manager

Senior Customer Success Manager

Business Development Manager

Strategic Account Manager

Partner Success Manager - Retail

Customer Success Assistant

Partner Success Representative (Maternity Cover)

Account Manager

Customer Success Lead (Life Sciences)

Enterprise Account Manager

Senior Account Manager SCaaS

Ad Agency Customer Success

Solutions Consultant- UK/Europe

Customer Success Team Lead

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