Management occupations Work, Jobs in Basingstoke, Eng (with Salaries)

Customer Service Manager
Wates —Basingstoke
- Customer service
10d
Safety and Compliance Specialist - Fire
SNG (Sovereign Network Group) —Basingstoke
- £60,000 - £68,000 a year
- Full-time
- Leadership
Creative Therapist/ CBT Therapist
CareTech Group —Grateley
- £22,200.78 - £26,436.80 a year
- Organisational skills
- Communication skills
- School
Support Officer
A2Dominion Group —Reading
- £25,526 - £26,869 a year
- Organisational skills
- IT
- Employee discount
11d
Compliance Officer (Property)
Launchpad —Reading
- £26,000 - £28,000 a year
- Full-time
- Maintenance
- Driving
- Travel
Host/Hostess
The Fat Duck Group —Maidenhead
- £33,500 - £36,500 a year
- Weekend availability
- Hospitality
- Guest services
- Restaurant
- Free parking
- Health & wellbeing programme
Quick apply
Waiter/Waitress
The Fat Duck Group —Maidenhead
- £37,724 - £38,724 a year
- Weekend availability
- Hospitality
- In-person
- Guest services
- Free parking
- Employee assistance programme
Quick apply
10d
Roofer
Mountjoy —Woking
- £38,616 a year
- Full-time
- Annual leave
- Life insurance
Multi Skilled Operative
kServe Facilities Management —Reading
- £40,000 a year
- Full-time
- Carpentry
- Maintenance
- Plumbing
Quick apply

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Safety and Compliance Specialist - Fire
SNG (Sovereign Network Group) —Basingstoke
Responsible to deliver the right outcome for our customers in a safe and timely way. Responsible for the REG38 sign off process, pre-occupation fire door…
£60,000 - £68,000 a year
Regional Health, Safety and Fire Risk Specialist (South)
PortmanDentex —London
Full UK driving licence and willingness to travel extensively. Experience within healthcare, retail, hospitality or other customer-facing environments.
Quick apply

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management occupations jobs near basingstoke, eng

Customer Service Manager

Wates -
Basingstoke

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Job details

Permanent
10 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Customer service

Full job description

Do you thrive on delivering exceptional customer service and leading teams that put customers first?

Wates Group are looking for a Customer Service Manager to join our Southern region.

Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies.

The Customer Service Manager will ensure an efficient and responsive service is delivered throughout the warranty period. Manage the geographical Customer Service team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable.

To develop strong relationships with customers, ensuring smooth delivery of each home upon completion and delivering exceptional aftercare during the warranty period.

This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.

ABOUT THE ROLE

Our Customer Service Managers are a valuable part of our business, driving quality outcomes, developing and maintaining excellent customer relationships and effectively manage the customer experience to handover.

As our Customer Service Manager, you will:

Liaise and correspond with the customer at property handover through to the warranty period and beyond.
Liaise with Site teams/Subcontractors to ensure any snagging items are identified in pre occupation or handover meetings are dealt with properly.
Undertake end of defect inspections of Housing Association / Local Authority properties with the appropriate Housing Association representatives and manage any agreed defects through to completion.
Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.
Guide the Customer Service team to maximise productivity, efficiencies and effectiveness.
Champion continual improvement to achieve excellent operational delivery and supply chain management.
Responsible for ensuring that team adhere to company policies and procedures.
Produce weekly / monthly reports to keep the business informed on all customer issues

Given the nature of this position, you will be required to undergo a Standard (DBS) check at offer stage

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

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management occupations jobs in basingstoke, eng

Customer Service Manager

Safety and Compliance Specialist - Fire

Creative Therapist/ CBT Therapist

Support Officer

Compliance Officer (Property)

Host/Hostess

Waiter/Waitress

Roofer

Multi Skilled Operative

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