Service desk analyst Work, Jobs in Basingstoke, Eng (with Salaries)

Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Information Security & Assurance Analyst
De La Rue —Basingstoke
- Monday to Friday
- Travel
- IT
13d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Service Desk Analyst
Sopra Steria —Farnborough
- £25,750 - £30,000 a year
- Customer service
- IT
- Communication skills
- Annual leave
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
1d
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
13d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Customer service
- Communication skills
3d
DLP Analyst
Primark —Reading
- Analysis skills
- Communication skills
9d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Security Operations Engineer
TIEVA —Reading
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
10d

Discover related jobs

Based on your search for service desk analyst jobs.

Helpdesk Manager
Elmdale IT Services Limited —Reading
Confidence dealing with customers, senior managers and technical staff. Experience supporting schools, colleges or education customers would be an advantage.
£32,000 - £36,000 a year
Quick apply
21h
Infrastructure Technician
Fujitsu —Basingstoke
You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our…

I want to receive the latest job alerts for service desk analyst in basingstoke, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near basingstoke, eng

Service Desk Analyst jobs in Basingstoke

Support Analyst jobs in Eastleigh

Service Charge Accountant jobs in London

Service Desk Analyst jobs in High Wycombe Hp11

Customer Service jobs in Leicester

Service Desk Analyst jobs in Remote

Customer Service Work From Anywhere jobs in Remote

Service Desk Analyst jobs in Batley

Service Desk Analyst jobs in Bayswater W2

Information Security Analyst jobs in Gloucester

Information Security Analyst jobs in Warwick Cv35

Information Security Analyst jobs in Manchester

Information Security Analyst jobs in Stafford St17

Pmo Analyst jobs in London

Maternity Support Worker jobs in London

Application Support Analyst jobs in Brighton

Application Support Analyst jobs in Wolverhampton Wv4

Application Support Analyst jobs in Bedford

Application Support Analyst jobs in Glasgow

Security Analyst jobs in Manchester

Service Desk Analyst

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

TCP
ITIL Certification
Azure
LAN
Google Cloud Platform
AWS
MTA
Scripting
WAN
DNS
Financial services
TCP/IP
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

“Be the face of IT support in a growing, modern, digitally transforming bank.”

At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

We’re modernising how we work – strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey, we’re looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high-quality technical support in a fastmoving, people focused organisation.

You’ll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands-on role where you’ll be the first point of contact for technical issues, troubleshooting, device management, and operational support – making you a key player in ensuring our colleagues can work effectively every day.

What you’ll deliver

As part of our Technology team, you will:

Provide friendly, high-quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.
Manage user account creation, moves and changes across our IT systems.
Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.
Support a hybrid multi-cloud environment and contribute to ongoing service improvements.
Produce clear and accurate documentation, knowledge articles and process notes.
Carry out routine system checks and contribute to project work across the Bank.
Provide monthly onsite support in our London office and participate in the out of hours on-call rota.

You’ll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function.

This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week.

What you’ll bring

We’re looking for someone who is technical, proactive and thrives in a people centric role. In addition:

Essential experience & skills

Strong working knowledge of Windows 11 and M365.
Proven experience with device builds, configuration and management (Autopilot, InTune).
Experience supporting tablets, mobiles, and corporate device estates.
Understanding of Active Directory and Azure Active Directory (Entra).
Basic PowerShell scripting skills.
Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).
Experience with core services such as File & Print, NTFS permissions, and GPOs.

Desirable

Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems.
Exposure to Azure, AWS, GCP or Hyper-V.
Experience in a Financial Services environment.
Relevant certifications (CompTIA, ITIL Foundation, MTA).

Behaviours

Highly organised and task driven.
Customer focused with strong communication skills.
Calm under pressure, adaptable and pragmatic.
A team player with a passion for problem solving and continuous learning.

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
Hybrid working (3 days in Basingstoke)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

service desk analyst jobs in basingstoke, eng

Service Desk Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Information Security & Assurance Analyst

Service Desk Analyst

Service Desk Analyst

Application Support Analyst

Technology Support Analyst

ICT Support Analyst HIWFRS624489

DLP Analyst

2nd / 3rd Line Security Analyst

Security Operations Engineer

Discover related jobs

I want to receive the latest job alerts for service desk analyst in basingstoke, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected