Clinical data manager Work, Jobs in Basingstoke, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
10d
Sr. Clinical Data Manager (Netherlands, United Kingdom)
Allucent —Bracknell
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Training & development
- Flexible schedule
- Referral programme
Quick apply
Clinical Data Manager - FSP (Homebased - UK)
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Quality control
- Work from home
7d
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Senior Clinical Data Manager - sponsor dedicated - oncology
Fortrea —Maidenhead
- Full-time
- Remote
- Presentation skills
- Mentoring
- Leadership
Senior Regulatory Affairs Specialist
Kenvue —Reading
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
- Annual leave
Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed
PrimeVigilance —Guildford
- Full-time
- Remote
- Nursing
- English
- Team management
Quick apply
Clinical Study Manager (Medical Devices)
Amber Therapeutics —Didcot
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Leadership
Quick apply
Pathology Subject Matter Expert
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- Full-time
2d
Senior Manager, Clinical Operations - FSP Resource & Vendor Management
CSL Behring —Maidenhead
- £170,000 - £201,000 a year
- Full-time
- Master's degree
- Bachelor's degree
Senior Quality Assurance Manager (Clinical)
Bio Pharma Resourcing —Thames Valley
- £35,000 - £40,000 a year
- Computer literacy
- Travel
- Computer skills
Sr. Clinical Project Manager (Europe)
Allucent —Bracknell
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Flexible schedule
- Referral programme
Quick apply
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
Senior Medical Writer (remote US-based)
Porterhouse Medical Group —Reading
- Remote
- Doctoral degree
- Research
- Master's degree
- Annual leave
CQC Registered Manager
The Rosemary Foundation —Petersfield
- £57,000 a year
- Part-time
- Management
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Project Manager, eCOA
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Travel
- Communication skills
- Work from home
Sr. Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Quality control
9d
Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)
IQVIA —Reading
- Full-time
- Remote
- English
- Presentation skills
- Bachelor's degree
- Work from home
Commissioning Partnerships Manager
Naomi and Jack's —Sutton Scotney
- Up to £65,000 a year
- Part-time
- Hybrid work
- Hospice
- Communication skills
- Negotiation
- Free parking
Quick apply
Medical Strategy Lead, Oncology-Clinical Development (Centre of Excellence)
IQVIA —Reading
- Full-time
- Remote
- English
- Databases
- Mentoring
- Work from home

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clinical data manager jobs near basingstoke, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
10 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

clinical data manager jobs in basingstoke, ham

Complaints & Resolution Manager

Sr. Clinical Data Manager (Netherlands, United Kingdom)

Clinical Data Manager - FSP (Homebased - UK)

Associate Clinical Project Manager - Sponsor Dedicated

Senior Clinical Data Manager - sponsor dedicated - oncology

Senior Regulatory Affairs Specialist

Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed

Clinical Study Manager (Medical Devices)

Pathology Subject Matter Expert

Senior Manager, Clinical Operations - FSP Resource & Vendor Management

Senior Quality Assurance Manager (Clinical)

Sr. Clinical Project Manager (Europe)

Data Team Lead

Senior Medical Writer (remote US-based)

CQC Registered Manager

Project Manager, eCOA

Sr. Quality Specialist

Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

Commissioning Partnerships Manager

Medical Strategy Lead, Oncology-Clinical Development (Centre of Excellence)

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