Customer services manager (contact centre) Work, Jobs in Basingstoke, Ham (with Salaries)

Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Customer Proposition Development Manager
B&Q —Eastleigh
- £62,000 - £75,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Operational Excellence Lead (Customer Services)
B&Q —Eastleigh
- From £52,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
7d
Business Development Manager - CX / CCaaS
Gamma —Newbury
- Full-time
- Remote
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
6d
Team Manager
AMC facilities services —Aldershot
- £31,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
11d
Project Manager
Content Guru —Bracknell
- Full-time
- Bachelor's degree
- Organisational skills
- Software development
Quick apply
Property Manager
LRG —Camberley
- £27,500 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
23h
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Continuous improvement
- Recruiting
- Organisational skills
Project Manager
Thames Water Utilites —Reading
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Agile
- Budgeting
- Communication skills
8d
Senior Business Development Manager
Content Guru —Bracknell
- Full-time
- CRM software
- Business development
- Presentation skills
Quick apply
Account Manager, Expert
Keysight Technologies, Inc. —Wokingham
- Part-time
- Remote
- Engineering
- Master's degree
- Business development
1d
Business Development Manager
Content Guru —Bracknell
- Full-time
- CRM software
- Marketing
- Business development
Quick apply
Senior Product Manager
Content Guru —Bracknell
- Full-time
- No degree
- Product management
- Conflict management
Quick apply
Business Development Manager
Macfarlane Group —Reading
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee discount
Business Development Manager - CX / CCaaS
Pragma —Newbury
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee discount
5d
Retail Core Menu Manager
KFC UK & I - Marketing —Woking
- Full-time
- Hybrid work
- Merchandising
- Restaurant
- Marketing
Garden Centre Cafe Manager
Hillier Nurseries Ltd —Winchester
- Up to £13.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Free parking
- Annual leave
Quick apply
2d
Manager Network Services Strategy and Architecture
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply

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customer services manager (contact centre) jobs near basingstoke, ham

Service Delivery Manager

Nomios -
Basingstoke

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Report generation
Stakeholder liaison
IT service management
Internal department liaison
English
Continuous improvement
Confluence
Relationship management
Customer support
Customer interaction
Business
Communication skills
Information Technology

Full job description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across Europe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers opportunities for development.

Your role as Service Delivery Manager

As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve.

Responsibilities

Whilst no two days will be the same, the types of activities that the Service Delivery Manager will be involved in include:

Own the Service Transition for onboarding of new customers and of new services for existing customers
Successfully deliver customers’ Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Maintain and lead Service Reviews with customers and internal stakeholders
Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers
Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)
Define, maintain, and improve Service Reporting
Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to Nomios
Manage Customer Satisfaction Levels through effective surveys and service performance measurement
Own customer documentation such as operations handbooks, service introductions, and bespoke service processes
Support Sales Account Managers with identification and progression of further Managed Services business
Ensure that vendors meet their targets as part of the SoW

Fluent in English with excellent written and oral communication skills
Strong persuasion skills and a talent for delivering engaging presentations
Degree (preferably Business or Information Technology), or equivalent work experience
Ability to build strong, trusting relationships quickly
At least three years’ experience as Service Delivery Manager for a mature SOC
Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365
Solid understanding of cyber security concepts, including SIEM, EDR, XDR
Strong team player
Ability to work under pressure, handling escalations calmly and competently
Ability to use initiative and work independently
Organised and professional with the ability to multi-task
Excellent senior stakeholder and relationship management
Proactive, ‘can do’ approach; willing to rise to a challenge
Analytical, enjoying creating reports and documentation, whilst able to explore new ideas
You will regularly be required to attend customer sites across the UK and must therefore hold a full UK driving licence.

Job Specifics

This is a hybrid role, requiring regular visits to customer sites in London and surrounding areas and occasional attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!)
Hours are full-time: Monday - Friday, 9:00am - 5:30pm, although some flexibility will be required
Some travel should be expected, including overnight stays in the UK and occasionally abroad when necessary

Why would you choose to come and work for us?

We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now!

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Quick apply

Refine Your Search

customer services manager (contact centre) jobs in basingstoke, ham

Service Delivery Manager

Customer Service Team Manager

Customer Proposition Development Manager

Operational Excellence Lead (Customer Services)

Business Development Manager - CX / CCaaS

Team Manager

Resolution Team Lead

Project Manager

Property Manager

Client Service Delivery Operations Lead – Risk and Healthcare

Project Manager

Senior Business Development Manager

Account Manager, Expert

Business Development Manager

Senior Product Manager

Business Development Manager

Business Development Manager - CX / CCaaS

Retail Core Menu Manager

Garden Centre Cafe Manager

Manager Network Services Strategy and Architecture

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