Customer success manager Work, Jobs in Basingstoke, Ham (with Salaries)

Digital Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Computer literacy
- Business development
- Employee assistance programme
Quick apply
Customer Success Manager
Once For All UK —Basingstoke
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Success Manager - Microsoft CSP
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- Microsoft Office
- IT
Quick apply
7d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Partner Success Manager - Retail
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Annual leave
14d
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
Sales Operations Team Leader
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Annual leave
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Customer and Trading Manager - Nightshift
Sainsbury's —Basingstoke
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Member Success Director
Thatcham Research —Thatcham
- £78,500 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Free parking
14d
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
13d
Field Account Manager – AA Cars
The AA —Guildford
- Full-time
- Sales
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
11d

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Digital Customer Success Manager

Once For All UK -
Basingstoke

Quick apply

Job details

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Sales
Computer literacy
Supply chain
Business development
Analysis skills
Continuous improvement
Scalability
Construction experience
Account management
Communication skills

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

As a Digital Customer Success Manager, you will be responsible for delivering customer success at scale through automated and data driven engagement strategies. Your mission is to drive customer retention, product adoption and growth across a large customer base by leveraging tools such as ChurnZero, identifying behavioural trends, and delivering targeted lifecycle communications and enablement.

Rather than managing a traditional portfolio, you will oversee digital customer journeys, ensuring customers receive the right message, at the right time, to maximise value from their membership.

Job Responsibilities:

Own and optimise automated customer journeys within ChurnZero, ensuring engagement is timely, relevant and aligned to customer lifecycle stages.
Build and manage digital automation playbooks for onboarding, adoption, renewal preparation and expansion opportunities.
Continuously test, refine and improve digital engagement strategies using performance data and insight.
Monitor customer health metrics at scale, identifying anomalies within ‘healthy’ customers such as:

Usage gaps,
Drop in engagement, and
Missed feature adoption.

Translate data insights into targeted interventions to prevent unexpected future churn and increase product adoption.
Ensure customers are guided towards self-service resources, webinars and training content to drive adoption.
Support renewal readiness through automated engagement and value reinforcement campaigns.
Partner with Product, Marketing and Customer Success teams to improve messaging, journeys and customer experience.
Support continuous improvement initiatives by feeding back insights from automation performance and customer data.
Maintain accurate tracking of customer journeys, engagement metrics and campaign performance.
Ensure all automated communications align with brand, tone and customer value messaging.
Manage end-to-end customer journey and continuously improve lifecycle coverage for our techtouch customers.
Identify gaps where customers are not receiving timely engagement.
Define customer segments based on behaviour, product usage, and lifecycle stage.
Deliver personalised communications at scale rather than one size fits all messaging.
Use insights to inform future campaigns and content strategy.
Build early warning systems to ensure intervention happens before a customer churns.
Become an internal expert on ChurnZero automation capabilities.
Identify opportunities to improve system usage, efficiency and scalability.

Skills and Experience

The ideal candidate we would like would have most, if not all the following qualities or experience:

2 years minimum experience working in Customer Success, Sales, Business Development or Account Management.
Experience using Customer Success platforms such as ChurnZero, Gainsight, Planhat or similar.
Strong analytical mindset with the ability to interpret customer data and translate into actions.
Experience managing or contributing to automated lifecycle campaigns or digital engagement strategies.
Ability to balance customer experience with commercial outcomes at scale.
Comfortable working cross functionally across Customer Success, Marketing and Product.
We will provide all the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable.
Someone with exceptional writing communication skills and is able to adapt tone for different audiences.
Someone who is enthusiastic and shows passion and excitement for their job.
A fast learner with the ability to adapt to new information and systems efficiently.
Demonstrates agility in learning and applying new skills and technologies.
Someone who can prioritise, and perform effectively under pressure.
Someone who is dependable and organised and can follow through on commitments they make both internally and externally.
Enthusiastic about technology with strong computer literacy.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer success manager jobs in basingstoke, ham

Digital Customer Success Manager

Customer Success Manager

Client Relationship Manager

Customer Success Manager - Microsoft CSP

Customer Operational Delivery Manager

Customer Success Manager

Senior Customer Experience Manager

Senior Customer Success Manager

Partner Success Manager - Retail

Internal Customer Service

Sales Operations Team Leader

Customer Success Account Manager

Senior Customer Success Manager

Capture Manager

Customer and Trading Manager - Nightshift

Porsche Personal Case Manager

Member Success Director

Partner Success Representative (Maternity Cover)

Customer Relationship Manager

Field Account Manager – AA Cars

I want to receive the latest job alerts for customer success manager in basingstoke, ham

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