Infrastructure specialist Work, Jobs in Basingstoke, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Airfield Operations Assistant
Babcock International —Abbotts Ann
- £29,958.50 a year
- Weekend availability
- Microsoft Word
- Communication skills
- Annual leave
4d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Infrastructure Test & Integration Engineer (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Agile
Quick apply
Kubernetes Specialist
CGI —Reading
- Full-time
- DevOps
- Scripting
- Agile
Quick apply
Mid Market Inside Sales Specialist - Infrastructure Solutions (UK)
Lenovo —Farnborough
- Sales
- English
- Free parking
- Life insurance
8d
Procurement Specialist - Electronics
MDA Space and Robotics Ltd —Didcot
- Hybrid work
- Business development
- Bachelor's degree
- Organisational skills
- Employee assistance programme
- Life insurance
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
- Nursing
- Sales
- Bachelor's degree
Infrastructure Solution Sales Specialist – Enterprise & Public Sector UK&I
Lenovo —Farnborough
- Full-time
- Communication skills
Hydraulic Specialist (Water)
AECOM —Basingstoke
- Full-time
- Hybrid work
- Bachelor's degree
Senior Infrastructure Engineer - Business Support (CTPSE)
Thames Valley Police —Newbury
- £67,653 a year
- Part-time
- Communication skills
- Annual leave
8d
Cyber Security Consultant (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Analysis skills
- Communication skills
Quick apply
Senior Technology Services Consultant - Transportation
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
Assistant Project Manager (PMO)
WSP —Reading
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Apprentice Aviation NDT Technician
Applus+ —Farnborough
- £8.00 - £12.71 an hour
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
Quick apply
Procurement Specialist - Electronics
MDA —Didcot
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Director of Engineering - Performance and Insights
Hawk-Eye Innovations (HEI) —Basingstoke
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
22h

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infrastructure specialist jobs near basingstoke, ham

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
Service restoration
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

infrastructure specialist jobs in basingstoke, ham

Second Line Support

Airfield Operations Assistant

Systems & Database Administrator

Digital Transformation Manager

Infrastructure Test & Integration Engineer (DV Security Clearance)

Kubernetes Specialist

Mid Market Inside Sales Specialist - Infrastructure Solutions (UK)

Procurement Specialist - Electronics

Associate Application Analyst

da Vinci Cardiovascular Program Specialist

Infrastructure Solution Sales Specialist – Enterprise & Public Sector UK&I

Hydraulic Specialist (Water)

Senior Infrastructure Engineer - Business Support (CTPSE)

Cyber Security Consultant (DV Security Clearance)

Senior Technology Services Consultant - Transportation

Assistant Project Manager (PMO)

Apprentice Aviation NDT Technician

Procurement Specialist - Electronics

Assoc Application Analyst

Director of Engineering - Performance and Insights

I want to receive the latest job alerts for infrastructure specialist in basingstoke, ham

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