It service manager Work, Jobs in Basingstoke, Ham (with Salaries)

Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
10d
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
10d
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
Service Delivery Manager
CGI —Reading
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
6d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- No degree
- Travel
- Free parking
- Annual leave
Quick apply
Data Analyst
BCA —Hook
- £35,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply
Service Operations Manager
SSE —Reading
- £59,800 - £89,800 a year
- Full-time
- Employee discount
14d
IT Director
Propel Together —Wokingham
- APIs
- Leadership
Business Process Analyst
Gist Limited —Basingstoke
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
12d
Data Governance & Management Manager
The AA —Basingstoke
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Windows
- Microsoft Office
- Continuous improvement
Junior Data Analyst
Thatcham Research —Thatcham
- £34,300 a month
- Monday to Friday
- Hybrid work
- Computer Science
- Analysis skills
- Agile
- Free parking
20h
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Programme Planner
Fujitsu —Basingstoke
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Project Manager
Leidos —Farnborough
- £58,400 - £74,900 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Ecommerce Integration Manager
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave

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it service manager jobs near basingstoke, ham

Service Delivery Manager

Nomios -
Basingstoke

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

CRM software
Sales support
Driving Licence
Report writing
Report generation
Stakeholder liaison
IT service management
Internal department liaison
English
Continuous improvement
Confluence
Relationship management
Customer support
Customer interaction
Business
Communication skills
Information Technology

Full job description

Nomios' mission is to build a ‘secure and connected’ future. Organisations across Europe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Delivery Manager to join our fast-growing Services team and ensure customer excellence. This is a fantastic opportunity to grow your career in the Network and Cyber Security space, with a company that values its people and offers opportunities for development.

Your role as Service Delivery Manager

As Service Delivery Manager, you will be responsible for the end-to-end customer experience for the services we deliver, serving as the customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and possess exceptional attention to detail. You should enjoy problem-solving and getting things done in a fast-paced environment, and should be motivated to succeed, with a desire to continuously learn and improve.

Responsibilities

Whilst no two days will be the same, the types of activities that the Service Delivery Manager will be involved in include:

Own the Service Transition for onboarding of new customers and of new services for existing customers
Successfully deliver customers’ Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Maintain and lead Service Reviews with customers and internal stakeholders
Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers
Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)
Define, maintain, and improve Service Reporting
Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to Nomios
Manage Customer Satisfaction Levels through effective surveys and service performance measurement
Own customer documentation such as operations handbooks, service introductions, and bespoke service processes
Support Sales Account Managers with identification and progression of further Managed Services business
Ensure that vendors meet their targets as part of the SoW

Fluent in English with excellent written and oral communication skills
Strong persuasion skills and a talent for delivering engaging presentations
Degree (preferably Business or Information Technology), or equivalent work experience
Ability to build strong, trusting relationships quickly
At least three years’ experience as Service Delivery Manager for a mature SOC
Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365
Solid understanding of cyber security concepts, including SIEM, EDR, XDR
Strong team player
Ability to work under pressure, handling escalations calmly and competently
Ability to use initiative and work independently
Organised and professional with the ability to multi-task
Excellent senior stakeholder and relationship management
Proactive, ‘can do’ approach; willing to rise to a challenge
Analytical, enjoying creating reports and documentation, whilst able to explore new ideas
You will regularly be required to attend customer sites across the UK and must therefore hold a full UK driving licence.

Job Specifics

This is a hybrid role, requiring regular visits to customer sites in London and surrounding areas and occasional attendance at our Basingstoke office (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office!)
Hours are full-time: Monday - Friday, 9:00am - 5:30pm, although some flexibility will be required
Some travel should be expected, including overnight stays in the UK and occasionally abroad when necessary

Why would you choose to come and work for us?

We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now!

Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Quick apply

Refine Your Search

it service manager jobs in basingstoke, ham

Service Delivery Manager

Systems & Database Administrator

IT Service Delivery Manager

IT Asset Manager

IT Operations Manager

Service Delivery Manager

IT Support Technician

Data Analyst

Head of Service Desks - Reading, UK

Service Operations Manager

IT Director

Business Process Analyst

Data Governance & Management Manager

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Junior Data Analyst

Delivery Specialist

Service Desk Ops Manager

Programme Planner

Project Manager

Ecommerce Integration Manager

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