Service desk support Work, Jobs in Basingstoke, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Basingstoke
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
6d
Office Assistant
Williams Lea —Basingstoke
- £28,324.73 a year
- Overtime
- Microsoft Office
- In-person
- Communication skills
- Referral programme
2d
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
4h
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
2d
Customer Relationship Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Service Executive - Jascots (12 Month Contract)
Freixenet Copestick —Newbury
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Client Care Advisor
CEDAR VETERINARY GROUP —Alton
- £12.71 - £13.01 an hour
- Weekend availability
- Computer literacy
- Laboratory experience
- Front desk
- Free parking
- Employee discount
Quick apply
IT Support Technician
Intouch Tech (UK) —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Travel
- Computer networking
- Free parking
- Work from home
Quick apply
7d
Emerging Talent - Apprenticeships
Codestone —Basingstoke
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
Duty Manager (Nights)
SARR Hotels Limited t/a Crowne Plaza Basingstoke —Basingstoke
- £12.71 an hour
- Weekend availability
- Hotel
- In-person
- Communication skills
- Employee discount
Quick apply
Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported
HT Physio —Farnham
- £26,000 - £30,000 a year
- Full-time
- No experience needed
- Front desk
- In-person
Quick apply
1d
Reception Supervisor
Tylney Hall Hotel —Hook
- Full-time
- Hotel
- Front desk
Quick apply
Business Development Executive - Mobile & Consumer Electronics - Fixed Term Contract (12 months)
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Training & development
- Annual leave
Receptionist
Tylney Hall Hotel —Hook
- Full-time
- Hotel
- POS
- Front desk
Quick apply
Hotel - Duty Manager
Premier Inn —Basingstoke
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
19h
Customer Support Technician
Ricoh —Reading
- Communication skills

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in basingstoke, ham

Second Line Support

Service Desk Analyst

Operational Support Officer

Office Assistant

Customer Service Desk Analyst

Service Desk Analyst

2nd Line Technical IT Support Engineer

Customer Relationship Executive

Customer Service Executive - Jascots (12 Month Contract)

Client Care Advisor

IT Support Technician

Emerging Talent - Apprenticeships

Second Line Support

Duty Manager (Nights)

Patient Care Coordinator – Be the calm, reliable face that makes every patient feel supported

Reception Supervisor

Business Development Executive - Mobile & Consumer Electronics - Fixed Term Contract (12 months)

Receptionist

Hotel - Duty Manager

Customer Support Technician

I want to receive the latest job alerts for service desk support in basingstoke, ham

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