Technical support agent Work, Jobs in Basingstoke, Ham (with Salaries)

Support Services Agent
QinetiQ —Farnborough
- £25,200 - £28,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Senior Support Services Agent
QinetiQ —Farnborough
- £31,050 - £34,500 a year
- Full-time
- Azure
- Windows
- SharePoint
- Employee discount
1d
Property Manager
Haslams Estate Agents, Friar Street —Reading
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
Field Service Engineer South
Baxter —Newbury
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Structures Examiner
BES Group —Guildford
- £40,000 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
8d
Market Manager - Bed Frame, Surface and Safe Patient Handling
Baxter —Reading
- Remote
- CRM software
- Sales
- Marketing
- Annual leave
7d
Copilot Studio Developer
Stevens & Bolton —Guildford
- Azure
- Organisational skills
- SharePoint
AI Engineer
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Employee discount
Quick apply
8d
Junior Commercial Advisor
Verisure Services (UK) Limited —Reading
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Jr. Sales Engineer
Sangoma —Wokingham
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Travel
Quick apply
Senior Oracle HCM Cloud Techno‑Functional Specialist
UL Solutions —Basingstoke
- Oracle
- Computer Science
- Bachelor's degree
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Guildford
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
AI Governance and Product Security Analyst
Lenovo —Farnborough
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Life insurance
Training Lab Manager
Delinea —Bracknell
- £50,000 - £63,000 a year
- Full-time
- Azure
- Computer Science
- Laboratory experience
- Employee assistance programme
- Life insurance
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Guildford
- £3,800 a month
- Full-time
- Sales
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Employer’s Agent
Ridge & Partners LLP —Winchester
- Full-time
- Organisational skills
- Construction experience
AI Software Engineer
Centrica —Windsor
- Hybrid work
- Computer Science
- SQL
- Machine learning
Workplace Offerings Lead Architect
Fujitsu —Basingstoke
- Full-time
- Annual leave
- Employee assistance programme

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Support Services Agent

QinetiQ -
Farnborough

Apply Now

Job details

Permanent | Full-time
£25,200 - £28,000 a year

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Azure
Windows
Microsoft Office
IT support
Communication skills
Active Directory

Full job description

Job Title:
Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: £25,200 - £28,000 (salary dependent on experience) + Benefits
Role ID: SF20289

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as an IT Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As an IT Support Services Agent, you will be responsible for providing first-line technical support for the organisation’s internal users, across both legacy on-premise and modern Azure/cloud-based environments.

Day-to-day, you’ll respond to incidents, service requests, and general IT queries with a focus on high-quality, customer-centric service delivery.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professional communication to users of varying technical ability
Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Essential experience of the IT Support Services Agent

Excellent communication and interpersonal skills with a customer-focused empathetic approach
Previous exposure to Microsoft 365, Windows, or general IT troubleshooting (either professionally or through study)
The ability to work independently and as part of a team
Working knowledge of Microsoft Windows and Office 365
Working knowledge of Active Directory / Azure AD account administration
The ability to follow documented procedures and contribute to knowledge articles

Essential qualifications for the IT Support Services Agent:
ITIL Foundation v4 certification (or willingness to obtain) is desirable

This role is 37 hours per week based at Farnborough and is fully on-site. You will also be required to partake in an on-call rotation providing after-hours support in line with business requirements

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

#UKD #LI-LM1

Apply Now

Refine Your Search

technical support agent jobs in basingstoke, ham

Support Services Agent

Senior Support Services Agent

Property Manager

Field Service Engineer South

Structures Examiner

AI & Automation Specialist

Market Manager - Bed Frame, Surface and Safe Patient Handling

Copilot Studio Developer

AI Engineer

Junior Commercial Advisor

Jr. Sales Engineer

Senior Oracle HCM Cloud Techno‑Functional Specialist

JUNIOR SALES CONSULTANT

AI Governance and Product Security Analyst

Training Lab Manager

JUNIOR SALES ADVISOR

Service Desk Ops Manager

Employer’s Agent

AI Software Engineer

Workplace Offerings Lead Architect

I want to receive the latest job alerts for technical support agent in basingstoke, ham

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