Data specialist Work, Jobs in Bath, Eng (with Salaries)

Complaints and Improvement Specialist
Curo —Bath
- £35,796 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Global IT Systems Manager
Buro Happold —Bath
- Analysis skills
- No degree
- Contracts
- Employee assistance programme
- Employee discount
Machine Learning Engineer (KTP Associate)
University of Bath —Bath
- £43,000 - £51,000 a year
- Full-time
- Hybrid work
- Project management
- University
- Machine learning
- Employee discount
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
Telecoms Technical Specialist - Sites
National Grid Electricity Distribution —Bristol
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
Category Specialist
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
BI and Automation Specialist
Nisbets —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Restaurant
- Work from home
Urban Design Research Officer
Bath Preservation Trust —Bath
- £19,200 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Project management
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Lead Accessibility Specialist
Government Digital Service —Bristol
- £69,675 - £72,975 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
4d
Back End Specialist Launch Team
Ball Corporation —Devizes
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Student Coordinator
HCRG Care Group —Bath
- £28,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
1d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Algorithm Specialist
MBDA —Bristol
- £50,000 - £57,000 a year
- Overtime
- Hybrid work
- Doctoral degree
- Computer Science
- C++
- Free parking
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Professional Development Officer
HCRG Care Group —Bath
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Employee discount
Quick apply
1d
Product Development Admin Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Employee discount
Quick apply
12d
Data Analyst
Assystem —Bristol
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
- Flexible schedule
8d
Graduate Project Engineer
AllWater Technologies —Cheddar
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Free parking
- Profit sharing
Quick apply

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data specialist jobs near bath, eng

Complaints and Improvement Specialist

Curo -
Bath

Quick apply

Job details

Permanent | Full-time
£35,796 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills

Full job description

Complaints and Improvement Specialist

£35,796 per annum + benefits | The Maltings, Bath | Hybrid

Permanent | Full Time | 37 hours per week (minimum 3 office-based days)

Your Housing Expertise. Our Standards. Fairer Outcomes for Customers.

Resolving a complaint well takes more than a good letter. It takes judgement, calm and the confidence to hold people to a standard, from a Customer Advisor right up to our Chief Executive.

Every complaint that comes into Curo lands with our team. Some you will own yourself, the complex, high-risk cases that need an expert hand. Most you will place with the right person in the business, coaching and supporting them to a fair resolution. Either way, you set the standard and you keep us on the right side of the Housing Ombudsman Code.

And because complaints show us where we can do better, you will work with our complaints data analyst to turn those lessons into better ways of working for our customers.

What you'll be doing

Triaging every complaint that reaches Curo, completing a risk assessment and deciding whether each one is valid before allocating it across the business
Coaching and supporting colleagues to manage their complaints well from start to finish, while personally owning the most complex and high-risk cases
Acting as our subject matter expert on Housing Ombudsman regulations, advising teams and making sure our responses are accurate, well-evidenced and on time
Liaising directly with the Housing Ombudsman Service, customers and colleagues at every level, from frontline advisors to our Executive team
Running quality assurance and audits, monitoring performance and stepping in early where complaints risk falling short of standards
Analysing complaint trends with our data analyst to find recurring themes, then recommending and helping to embed practical improvements
Building a culture of learning, so that each complaint leaves our service stronger than it found it

More about you

You know housing complaints inside out, and you have handled complex, review-stage cases through to resolution. You are a confident communicator with the presence to chair a meeting, advise senior leaders and coach colleagues who are new to complaint handling.

You think analytically, reading the story in complaints data and turning it into recommendations people act on. And above all, you care about getting things right for customers, seeing every complaint as a chance to learn.

Essential:

Experience of handling complex or review-stage complaints in housing, the Housing Ombudsman or a similar regulated environment
In-depth knowledge of the Housing Ombudsman Code and how it applies in practice
Ability to coach, advise and train colleagues at all levels
Strong analytical skills, with the ability to draw insight from complaints data and recommend practical improvements
Confident communication, with the ability to chair meetings and influence senior stakeholders
Sound decision-making and the organisation to manage a varied caseload to deadline

This role could suit someone ready to take the next step. If you have the housing complaints knowledge and the potential to grow into the wider remit, we'd encourage you to apply.

What you'll get in return

Beyond a salary of £35,796 and the chance to make a real difference every day, you'll get:

26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days in office, 2 days at home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your own wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]

Quick apply

Refine Your Search

data specialist jobs in bath, eng

Complaints and Improvement Specialist

Global IT Systems Manager

Machine Learning Engineer (KTP Associate)

AI Innovation and Enablement Specialist

IT Service Desk Analyst

Telecoms Technical Specialist - Sites

Category Specialist

BI and Automation Specialist

Urban Design Research Officer

Customer Experience Manager

Lead Accessibility Specialist

Back End Specialist Launch Team

Student Coordinator

Manager of Dedicated Implementations - EMEA

Algorithm Specialist

Commercial Account Handler

Professional Development Officer

Product Development Admin Assistant

Data Analyst

Graduate Project Engineer

I want to receive the latest job alerts for data specialist in bath, eng

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