Are you passionate about supporting students and helping them access safe, affordable private rented accommodation?
We're looking for a University Guarantor Officer to deliver our in-house Guarantor Scheme, working with students, landlords and colleagues across the University to provide a fair, student-centred service while safeguarding the University's financial interests.
As our University Guarantor Officer, you will:
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Deliver the day-to-day administration of the University's Guarantor Scheme, ensuring applications are processed accurately and in line with policy.
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Provide clear advice to students on guarantor eligibility, tenancy responsibilities and private renting.
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Deliver early intervention support for students at risk of rent arrears, working with Student Money Advice and other specialist services.
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Liaise with landlords and letting agents, validating tenancy agreements and property compliance documentation while maintaining positive working relationships.
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Monitor financial exposure, arrears and repayments, contributing to reporting, forecasting and risk management.
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Ensure the scheme operates in line with housing legislation, consumer protection requirements, GDPR and University policies.
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Identify opportunities to improve processes, guidance and systems to enhance the student and stakeholder experience.
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Work collaboratively with colleagues across Campus Services, Student Support, Wellbeing and Student Success to provide joined-up support, particularly for estranged, care-experienced and refugee or asylum-seeking students.
This is a highly collaborative role where you'll work closely with the Student Accommodation Revenue & Capacity Manager and colleagues across Campus Services, Student Support, Wellbeing, Student Money Advice and external accommodation partners to deliver a fair, student-centred and financially responsible guarantor service.
This is a part-time, fixed-term position for 2 years, working 18 hours per week over four days (4.5 hours per day).
You will:
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Have experience in student support, housing, customer service or a similar administrative environment.
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Be confident interpreting tenancy documents and understanding private rental processes.
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Be highly organised, able to manage competing priorities and maintain accuracy during busy periods.
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Have excellent communication skills, with the ability to explain complex information clearly to students, landlords and colleagues.
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Be confident handling sensitive information with professionalism and discretion.
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Be able to work independently, use initiative and resolve issues while knowing when to seek advice.
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Ideally have knowledge of housing legislation, guarantor responsibilities, consumer rights, compliance, financial processes or service improvement.
This is a part-time, fixed-term position for 2 years, working 18 hours per week over four days (4.5 hours per day).
For an informal discussion about the role, please contact Hannah Rutt, Student Accommodation Revenue and Capacity at [email protected] or Kieran Pinacott, Private Sector Accommodation Advisor at [email protected], please ensure you submit your application through the University of Bath website.
To know more about the department please see Working in Campus Services
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
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Free counselling services through Health Assured
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Cycle to work scheme
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Electric vehicle salary sacrifice scheme
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Staff discount at Team Bath gym
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Staff discounts on postgraduate tuition fees
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Staff discount on language courses
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Generous employer contributory pension schemes
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Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
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A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
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Free entry to the Holburne Museum in Bath
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Local discounts and more
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A family-friendly workplace
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An excellent reward package that recognises the talents of our diverse workforce
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Relocation allowance
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Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
- Job Description & Person Specification
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
