Complex care case manager Work, Jobs in Bath, Som (with Salaries)

Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Capacity Manager
Spire Healthcare —Bristol
- Part-time
Community Transfer of Care Hub Case Manager - North Somerset
Sirona care & health CIC —Congresbury
- £39,959 - £48,117 a year
- Full-time
- Case management
- Discharge planning
- Negotiation
- Annual leave
1d
Medical Case Manager
Healix —Bristol
- £40,000 - £42,000 a year
- Full-time
- Microsoft Office
- Discharge planning
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Team Leader Female Only Role
CJP Outreach —Bath
- £17.50 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
6d
Senior Recovery Navigator
Second Step —Bath
- £29,691 a year
- Full-time
- Case management
- Communication skills
2d
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
Adoption Social Worker
CCS Adoption —Bristol
- £37,973 - £41,994 a year
- Part-time
- Hybrid work
- Experience working with children
- Mentoring
- Health & wellbeing programme
- Work from home
Quick apply
Senior Social Worker – Family Help Lead Practitioner (Patchway / West Hub)
South Gloucestershire Council —Patchway
- £45,091 - £48,226 a year
- Full-time
- Supervising experience
- Experience working with children
- Travel
- Annual leave
- Employee discount
Advanced Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)
South Gloucestershire Council —Kingswood
- £40,777 - £44,075 a year
- Full-time
- Experience working with children
- Travel
- Mentoring
- Annual leave
- Employee discount
Senior Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)
South Gloucestershire Council —Kingswood
- £45,091 - £48,226 a year
- Full-time
- Supervising experience
- Experience working with children
- Travel
- Annual leave
- Employee discount
Functional Assessor - agency use only
Serco Plc —Bristol
- £37,500 - £45,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Advanced Social Worker – Family Help Lead Practitioner (Yate / Central Hub)
South Gloucestershire Council —Yate
- £40,777 - £44,075 a year
- Full-time
- Experience working with children
- Travel
- Mentoring
- Annual leave
- Employee discount
Senior Social Worker – Family Help Lead Practitioner (Yate / Central Hub)
South Gloucestershire Council —Yate
- £45,091 - £48,226 a year
- Full-time
- Supervising experience
- Experience working with children
- Travel
- Annual leave
- Employee discount
Advanced Social Worker – Family Help Lead Practitioner (Patchway / West Hub)
South Gloucestershire Council —Patchway
- £40,777 - £44,075 a year
- Full-time
- Experience working with children
- Travel
- Mentoring
- Annual leave
- Employee discount
HR Advisor
apetito —Trowbridge
- Full-time
- Customer service
- Databases
- Travel
- Free parking
- Employee discount
1h
Transition Facilitator
South Gloucestershire Council —Yate
- £29,540 - £32,061 a year
- Full-time
- Experience working with children
- Travel
- Annual leave
- Employee discount
10d
Manager - Legal, Quality, Risk & Security Services, 12 Month Secondment
Deloitte —Bristol
- Hybrid work
- Analysis skills
- Organisational skills
- AI
1d
Customer Solutions Account Manager (9-12 month FTC/Secondment)
MotabilityDotNet —Bristol
- £44,971 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
13d

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Information Governance Officer (Complaints)

Bath and North East Somerset Council -
Keynsham

Apply Now

Job details

£16.35 - £17.47 an hour

Benefits

Work from home
Transport links

Qualifications

Complaint handling
Customer interaction
Communication skills

Full job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

About the Team

We are looking for a motivated and organised Information Governance Officer (Complaints) who is committed to delivering excellent customer service to join our busy Complaints Team. This is an important role helping to ensure complaints and compliments are handled fairly, consistently and professionally across Children’s Services, Adult Social Care and Public Health.

About the Role

As an IGO (Complaints), you will support the Complaints Team Manager to make sure complaints and compliments are managed in line with statutory and corporate guidance. You will be a key point of contact for people using our services, helping them understand the complaints process and ensuring their concerns are recorded and progressed appropriately.

You will work closely with colleagues and managers across the organisation, support complaint investigations, collate records for investigations and Ombudsman enquiries, prepare correspondence, maintain accurate case records, contribute to monitoring reports and take minutes at complex meetings.

About You

You will be organised, accurate and confident communicating with a wide range of people by phone and email. You will be able to manage sensitive information carefully, keep clear records and work well under pressure. Strong written communication skills, attention to detail and the ability to take accurate minutes are essential.

Experience or knowledge of Children’s Services and/or Adult Social Care would be helpful, but it is not essential. We will provide training, regular supervision and support to help you develop in the role.

What we offer

You will join a high-performing and supportive team that takes pride in delivering a professional service. The role supports flexible working, including the option to work from home with up-to-date technology. Our main offices are in the modern Civic Centre in Keynsham, between Bath and Bristol and close to public transport links. There may also be opportunities to work from our offices at the Guildhall in Bath and The Hollies in Midsomer Norton.

Interested?

If you are interested in this post & require more details or just to chat through the role & what’s involved, please contact Sarah Watts, Complaints & Data Protection Team Manager by email : [email protected] or Telephone:(01225) 477931.

Interview date: 30/09/2026

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Apply Now

Refine Your Search

complex care case manager jobs in bath, som

Information Governance Officer (Complaints)

Capacity Manager

Community Transfer of Care Hub Case Manager - North Somerset

Medical Case Manager

Team Leader Female Only Role

Senior Recovery Navigator

Home Admissions Advisor

Adoption Social Worker

Senior Social Worker – Family Help Lead Practitioner (Patchway / West Hub)

Advanced Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)

Senior Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)

Functional Assessor - agency use only

Team Leader

Advanced Social Worker – Family Help Lead Practitioner (Yate / Central Hub)

Senior Social Worker – Family Help Lead Practitioner (Yate / Central Hub)

Advanced Social Worker – Family Help Lead Practitioner (Patchway / West Hub)

HR Advisor

Transition Facilitator

Manager - Legal, Quality, Risk & Security Services, 12 Month Secondment

Customer Solutions Account Manager (9-12 month FTC/Secondment)

I want to receive the latest job alerts for complex care case manager in bath, som

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