Information technology manager Work, Jobs in Bath, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Head of Service Management and Operations
Wiltshire Police —Devizes
- Up to £85,773 a year
- Full-time
- Continuous improvement
- No degree
- Annual leave
- Gym membership
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Leadership
- Free parking
- Annual leave
IT Service Manager
Defence Equipment and Support —Warminster
- £44,100 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Service Desk Manager
Wiltshire Police —Devizes
- Up to £49,118 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
- Annual leave
- Gym membership
6d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- Master's degree
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Asset and Configuration Manager
Wiltshire Police —Devizes
- Up to £49,118 a year
- Full-time
- Analysis skills
- Analytics
- Annual leave
- Gym membership
6d
Digital/IT Transformation Project Manager
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Telecom Director
Selnet Optima Networks Ltd. —Bristol
- £85,000 - £110,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
Quick apply
IT Training Manager
Clarke Willmott LLP —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Travel
Incident and Problem Manager
Wiltshire Police —Devizes
- Up to £49,118 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Gym membership
6d
Network Operations Manager
Selnet Optima Networks Ltd. —Bristol
- £48,000 - £65,000 a year
- Full-time
- Communication skills
Quick apply
14d
Senior On-site IT Support Technician
Magnera Corporation —Lydney
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
1d
IT Project Manager - Internal Digital Services
Turner & Townsend —Bristol
- Full-time
- PMP
- Communication skills
Quick apply
Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- CRM software
- Communication skills
IT Infrastructure Platforms Technical Lead
hireful —Bristol
- £55,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Annual leave
Quick apply
3d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

information technology manager jobs in bath, som

Lead Service Desk Analyst

Head of Service Management and Operations

Business Systems Manager

IT Service Manager

Service Desk Manager

Helpdesk Manager

IT Engineering Manager

Service Desk Manager

Helpdesk Team Leader

Asset and Configuration Manager

Digital/IT Transformation Project Manager

Telecom Director

IT Training Manager

Incident and Problem Manager

Network Operations Manager

Senior On-site IT Support Technician

IT Project Manager - Internal Digital Services

Senior Manager, Dynamics 365 CRM Solutions Architect, Cloud Strategy & Transformation, Engineering, Technology & Transformation

IT Infrastructure Platforms Technical Lead

IT Service and Operations Lead

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