It analyst Work, Jobs in Bath, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Onsite Technical Analyst, IT Infrastructure Services, Part Time 3 days per week
Deloitte —Bristol
- Part-time
- Hybrid work
- In-person
- Communication skills
IT Warehouse Service Desk Analyst
Lidl —Severn Beach
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Store discount
- Employee discount
5d
IT Support Analyst
Callen-Lenz —Salisbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Annual leave
IT Service Analyst
Defence Equipment and Support —Warminster
- £36,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
8d
Engineering Systems Analyst (18m fixed term contract)
Rotork —Bath
- Hybrid work
- Data analysis skills
- System design
- Databases
Quick apply
IT & Security Analyst
One Big Circle —Bristol
- £28,000 - £32,000 a year
- Full-time
- Travel
- Computer networking
- In-person
Quick apply
4d
Service Desk Analyst
Landmark Information Group —Bristol
- Full-time
- Hybrid work
- Communication skills
- Time management
- Health & wellbeing programme
- Work from home
Quick apply
Service Desk Analyst (L3),
Thorn SDS —Corsham
- Full-time
- Communication skills
- Annual leave
- Life insurance
IT Business Analyst
Renishaw —Wotton-under-Edge
- Up to £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- In-person
- Free parking
- Employee assistance programme
Finance Data & Systems Analyst (FP&A)
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Work from home
- Employee discount
Quick apply
12d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Systems Analyst
Weybourne —Malmesbury
- Full-time
- Bachelor's degree
- Training & development
- Manufacturing
- Free parking
- Annual leave
Quick apply

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

it analyst jobs in bath, som

Lead Service Desk Analyst

Onsite Technical Analyst, IT Infrastructure Services, Part Time 3 days per week

IT Warehouse Service Desk Analyst

IT Support Analyst

IT Service Analyst

Engineering Systems Analyst (18m fixed term contract)

IT & Security Analyst

Service Desk Analyst

Service Desk Analyst (L3),

IT Business Analyst

Finance Data & Systems Analyst (FP&A)

Senior Service Desk Analyst

Systems Analyst

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