Claims specialist Work, Jobs in Bathampton, Som (with Salaries)

Complaints Handler
Wessex Water —Bath
- Continuous improvement
- Communication skills
4d
Customer Service Adviser
Wessex Water —Bath
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Revenues & Benefits Assessment Officer
Wiltshire Council —Trowbridge
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Technical Administrator
YTL Group —Bath
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Accounts Payable Assistant
Wessex Water —Bath
- Microsoft Word
- Communication skills
Senior Resourcing Manager
YTL Group —Bath
- Human resources
- Communication skills
- Analytics
2d
Financial Investigator - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £37,020 - £39,276 a year
- Part-time
- Hybrid work
- Travel
Digital Delivery Studio Manager
YTL Group —Bath
- No degree
- AI
- Communication skills
Payroll & Accounts Assistant
Corston Architectural Detail —Malmesbury
- £32,000 - £37,000 a year
- Full-time
- Organisational skills
- Free parking
Quick apply
Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
Physical Security Advisor
Wessex Water —Bath
- Travel
Apprentice Digital Learning Designer
YTL Group —Bath
- Quality control
- Communication skills
- School
12d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Driving
- Free parking
- Work from home
Quick apply
Regulatory Analyst
Wessex Water —Bath
- Computer literacy
- Microsoft Office
- SharePoint
13d
Assistant Team Manager
South Gloucestershire Council —Kingswood
- £50,269 - £53,460 a year
- Full-time
- Supervising experience
- No degree
- Travel
- Annual leave
- Employee discount
8d
Principal Flooding Specialist
Wessex Water —Bath
- Team management
- Communication skills
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Planning Liaison Engineer
Wessex Water —Bath
- No degree
- Organisational skills
- Communication skills
Digital Forensics and Cyber Crime Investigator - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £42,612 - £45,765 a year
- Part-time
- Presentation skills
- Travel
- Communication skills
- Flexible schedule
Land Entry Officer (Smart Waters)
Wessex Water —Bath
- Negotiation

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Complaints Handler

Wessex Water -
Bath

Apply Now

Job details

4 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Customer interaction
Root cause analysis
Communication skills

Full job description

In this exciting new role as our Complaints Handler, you will join the Developer and Wholesale Services team to help mould our in-house complaints process.

What you'll do

In this role, you will:

work on the end-to-end customer complaints journey
investigate complex customer cases to find resolutions in line with company policy and regulatory requirements to prevent escalation where possible
provide training and support to colleagues to ensure consistency across the department
collaborate with the Head of Department, gathering key details for escalations and providing regular reports on volumes, reasons and resolution timescales
analyse DMeX and BRMeX feedback to identify trends, root causes and opportunities for continuous improvement
collaborate with key stakeholders to review and improve processes
support the Customer Service Manager to maintain relationships with retailers, sharing best practice and encouraging consistent customer-focused outcomes
use customer feedback and complaint insights to prevent recurring issues.

As part of this role, you will also receive a performance-related bonus of up to 10%.

What you'll need

We are looking for someone who is committed to the continual development of our complaints processes and will be confident in communicating opportunities to make change where it's needed to improve customer outcomes.

Additional skills and experience include:

proven excellent communication skills to customers and colleagues and a passion for sharing best practice
confidence in identifying root causes and finding resolutions that go beyond the individual customer outcome
an existing understanding of DMeX and BRMeX metrics (advantageous but not a necessity).

What you'll receive

A combined pension contribution of up to 20%.
Career progression and professional development opportunities.
25 days' holiday rising to 28 with length of service.
The opportunity to sell up to five days of holiday every year.
The opportunity to buy up to ten days of holiday each year (subject to conditions).
A healthcare package that allows you to claim back healthcare costs.
Life assurance of up to eight times your salary.
The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
Cashback and discounts from more than 3,000 retailers.
One paid volunteering day each year.
Enhanced family leave and pay arrangements.
Access to an interactive health and wellbeing platform.
Support from trained mental health first aiders.
A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
YTL Developments - a major UK developer currently redeveloping a 450-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.

Apply Now

Refine Your Search

claims specialist jobs in bathampton, som

Complaints Handler

Customer Service Adviser

Revenues & Benefits Assessment Officer

Technical Administrator

Accounts Payable Assistant

Senior Resourcing Manager

Financial Investigator - South West Regional Organised Crime Unit (SWROCU)

Digital Delivery Studio Manager

Payroll & Accounts Assistant

Customer Case Handler

Physical Security Advisor

Apprentice Digital Learning Designer

Customer Solutions Specialist

Regulatory Analyst

Assistant Team Manager

Principal Flooding Specialist

Contract Paralegal - Financial Litigation

Planning Liaison Engineer

Digital Forensics and Cyber Crime Investigator - South West Regional Organised Crime Unit (SWROCU)

Land Entry Officer (Smart Waters)

I want to receive the latest job alerts for claims specialist in bathampton, som

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