Retention specialist Work, Jobs in Bathford, Som (with Salaries)

Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Employment Specialist
ACH —Bristol
- £31,200 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Travel
- Annual leave
- Employee assistance programme
2d
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Caterlink - Operations Manager
Caterlink —Bristol
- Full-time
- Hybrid work
- School
- Employee assistance programme
- Employee discount
Quick apply
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Organisational skills
- In-person
Quick apply
VRM Account Manager (Customer Development)
MotabilityDotNet —Bristol
- £39,184 a year
- Hybrid work
- Salesforce
- Communication skills
- Annual leave
- Employee discount
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Machine Learning Engineer (KTP Associate)
University of Bath —Bath
- £43,000 - £51,000 a year
- Full-time
- Hybrid work
- University
- Machine learning
- AI
- Employee discount
Manager - Outreach Support Service
Silva Care —Bristol
- £15.51 - £19.08 an hour
- Full-time
- Budgeting
- In-person
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
1d
Email Marketing Manager
RAC —Bristol
- Hybrid work
- Team management
- Annual leave
- Flexible schedule
Territory Manager
Avidity —The Pennards and Ditcheat
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
8d
Consultant - Manager, HR Consulting, Defence & Security, Human Capital
Deloitte —Bristol
- Hybrid work
- Research
- Team management
- Human resources
Senior Social Worker – Family Help Lead Practitioner (Patchway / West Hub)
South Gloucestershire Council —Patchway
- £45,091 - £48,226 a year
- Full-time
- Supervising experience
- Experience working with children
- Travel
- Annual leave
- Employee discount
12d
Client Service Specialist- Pension
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
Client Executive Leader – Large & Complex Corporate Clients
Marsh —Bristol
- Full-time
- Analysis skills
- Leadership
Area Sales Executive
Evri —Bristol
- £30,000 - £34,000 a year
- Full-time
- Business development
- Organisational skills
- Communication skills
10d
Senior Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)
South Gloucestershire Council —Kingswood
- £45,091 - £48,226 a year
- Full-time
- Supervising experience
- Experience working with children
- Travel
- Annual leave
- Employee discount
12d
HR & Resourcing Lead
Priory Group —Stapleton
- £31,495 a year
- Full-time
- Management
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
Contract Manager - 12 month FTC
Biffa Waste Services —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
Area Sales Executive
Hermes Europe —Bristol
- £12.71 an hour
- Business development
- Organisational skills
- Communication skills
10d

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Customer Experience Manager

Lovehoney Group -
Bath

Quick apply

Job details

Full-time

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Multidisciplinary collaboration
AI
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers \u007C Lovehoney Group

Our privacy policy is available here: Privacy Policy \u007C Lovehoney Group

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick apply

Refine Your Search

retention specialist jobs in bathford, som

Customer Experience Manager

Employment Specialist

Commercial Account Handler

Caterlink - Operations Manager

Customer Retention & Upsell Specialist

VRM Account Manager (Customer Development)

General Manager - UK

Machine Learning Engineer (KTP Associate)

Manager - Outreach Support Service

Email Marketing Manager

Territory Manager

Consultant - Manager, HR Consulting, Defence & Security, Human Capital

Senior Social Worker – Family Help Lead Practitioner (Patchway / West Hub)

Client Service Specialist- Pension

Client Executive Leader – Large & Complex Corporate Clients

Area Sales Executive

Senior Social Worker – Family Help Lead Practitioner (Kingswood / South Hub)

HR & Resourcing Lead

Contract Manager - 12 month FTC

Area Sales Executive

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