Senior service desk Work, Jobs in Bathford, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Night Supervisor
Parade Hotel Bath —Bath
- £29,500 - £30,000 a year
- Weekend availability
- Hotel
- Front desk
- In-person
- Employee assistance programme
- Referral programme
Quick apply
4d
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
9d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Night Supervisor
Parade Hotel —Bath
- £30,000 - £30,299 a year
- Weekend availability
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Head of Service Management and Operations
Wiltshire Police —Devizes
- Up to £85,773 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Annual leave
- Gym membership
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
9d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Talent Acquisition Specialist
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Recruiting
- Health & wellbeing programme
- Annual leave
Quick apply
3rd Line ICT Support Technician
HFT —Bristol
- £38,168.91 a year
- Full-time
- Azure
- Analysis skills
- Communication skills
Quick apply
Band 3 Monitoring and Compliance Administrator - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
9d
Recruitment Consultant
RMG Digital Ltd —Swindon
- £28,000 a year
- Full-time
- Business development
- Recruiting
- Contracts
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Business development
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Facilities Caretaker
Wessex Learning Trust —Cheddar
- From £26,389 a year
- Weekend availability
- English
- Cleaning
- In-person
- Employee discount
Quick apply
2d
Senior Service Architect
QinetiQ —Bristol
- £70,000 - £80,000 a year
- Full-time
- Travel
- Negotiation
- Employee discount
11d
Service Delivery Manager
Xerox —Bristol
- Full-time
- Windows
- Microsoft Office
- Analysis skills
3d
Principal Geochemist Consultant
AECOM —Bristol
- Full-time
- Hybrid work
Assurance and Risk Auditor - Legal Aid Agency
Ministry of Justice —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee discount
10d
Platforms Technical Lead
Semperian Group —Bristol
- Up to £57,000 a year
- Full-time
- Azure
- SharePoint
- Communication skills
- Annual leave

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

senior service desk jobs in bathford, som

Lead Service Desk Analyst

Night Supervisor

Service Desk Manager

Service Desk Team Leader

Night Supervisor

Team Leader

Head of Service Management and Operations

Delivery Manager

Senior Service Desk Analyst

Talent Acquisition Specialist

3rd Line ICT Support Technician

Band 3 Monitoring and Compliance Administrator - Bristol

Recruitment Consultant

Senior Heritage Consultant

Facilities Caretaker

Senior Service Architect

Service Delivery Manager

Principal Geochemist Consultant

Assurance and Risk Auditor - Legal Aid Agency

Platforms Technical Lead

I want to receive the latest job alerts for senior service desk in bathford, som

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