Sr customer success manager Work, Jobs in Bathford, Som (with Salaries)

Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
11d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
8d
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
8d
Sr Customer Success Manager
Jeppesen U.K. Limited —Bristol
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Head of Marketing
WinWink —Bath
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Team management
- Marketing
- Annual leave
Quick apply
2d
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
9d
Territory Manager – Southwest England
UNOQUIP GmbH —Bristol
- £43,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
12d
Project Manager - SatComs
CGI —Bristol
- Full-time
- Hybrid work
- PMP
- Business development
- Project management
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
8d
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Senior HR Shared Services Administrator
Renishaw —Wotton-under-Edge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee assistance programme
1d
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Project Manager
Rotork —Bath
- Full-time
- Hybrid work
- Budgeting
- Leadership
Quick apply
Senior Ecommerce Growth Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Work from home
- Employee discount
Quick apply
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Senior Manager CRM (4 month Fixed Term Contract)
Ecotricity —Stroud
- Hybrid work
- Travel
- Analytics
- Employee discount

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Senior Customer Success Manager

SBS -
Bristol

Apply Now

Job details

11 days ago

Benefits

Annual leave

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Change management
Partnership building
Customer relationship management
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
Account management
Communication skills

Full job description

Position Overview:

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Customer Success Manager!

A Customer Success Manager is responsible for ensuring customers achieve value from SBS Specialised Finance solutions through proactive relationship management, customer engagement, adoption planning, retention initiatives, and strategic account development.

The role focuses on building strong customer partnerships, driving product adoption, improving customer satisfaction, supporting retention objectives, and identifying opportunities for growth within assigned accounts.

The successful candidate will manage a portfolio of customer relationships while acting as a trusted advisor and advocate throughout the customer lifecycle.

Location: Bristol, UK
Work model: Hybrid

Responsibilities:

Customer Relationship Management

Develop strong and trusted relationships with assigned customers.
Serve as the primary Customer Success contact for key accounts.
Maintain regular engagement with customer stakeholders.
Act as a customer advocate within the organization.

Customer Adoption & Value Realization

Drive product adoption and utilization across assigned accounts.
Help customers achieve intended business outcomes.
Monitor customer health and engagement metrics.
Identify risks to adoption and develop mitigation plans.

Retention & Renewal Support

Support customer retention initiatives.
Partner with internal teams to improve customer satisfaction.
Contribute to renewal planning and customer success strategies.
Help reduce churn risk through proactive engagement.

Strategic Account Growth

Identify opportunities to expand customer engagement.
Support cross-sell and upsell discussions when appropriate.
Collaborate with Sales and Account Management teams.
Contribute to long-term account development plans.

Customer Success Leadership

Share best practices across the Customer Success team.
Contribute to process improvements and team development.
Support continuous improvement initiatives.
Strengthen Customer Success capabilities as the organization scales.

Qualifications:

Experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
Strong customer engagement and stakeholder management skills.
Experience managing customer portfolios.
Ability to build trusted relationships with customers and internal stakeholders.
Strong communication and presentation skills.
Proven ability to work independently while collaborating across teams.
Comfortable working in a fast-paced environment.

Desired Skills

Customer Success methodology
Relationship management
Customer retention
Customer engagement
Strategic account management
Stakeholder management
Communication and presentation skills
Commercial awareness
Problem solving
Team collaboration
Change management
Customer advocacy

Company Overview:

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-Hybrid

#LI-ST1

Apply Now

Refine Your Search

sr customer success manager jobs in bathford, som

Senior Customer Success Manager

Customer Experience Manager

Head of Product - Dairy

Capture Manager

Resolution & Improvement Manager

Sr Customer Success Manager

Lead Service Desk Analyst

Regional Workplace Services Manager (South)

Head of Marketing

Service Desk Manager

Territory Manager – Southwest England

Project Manager - SatComs

Delivery Manager

General Manager - UK

Senior HR Shared Services Administrator

Team Leader

Project Manager

Senior Ecommerce Growth Manager

Pricing Lead

Senior Manager CRM (4 month Fixed Term Contract)

I want to receive the latest job alerts for sr customer success manager in bathford, som

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