Head of customer service Work, Jobs in Bathgate, Wln (with Salaries)

Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Head of Creative
Schuh —Livingston
- Full-time
- Employee assistance programme
- Employee discount
Store Manager - Livingston Outlet
The Fragrance Shop —Livingston
- £27,000 - £27,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Customer Experience Team Member
Schuh —Livingston
- Part-time
- Travel
Assistant Digital Merchandiser
Schuh —Livingston
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee assistance programme
- Employee discount
Front of House Manager
Bannatyne —Livingston
- £13.60 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Head of Complaints & Quality
M&G plc —Stirling
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Annual leave
German Speaking HR & Payroll Administrator
Sercon —Livingston
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Managing Director BioPharma Product Testing UK
Eurofins —Livingston
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
Quick apply
Junior CRO Analyst
Schuh —Livingston
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Head of Hospitality & Events
BaxterStorey UK —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Governance and Compliance Officer
Viewpoint Housing Association —Edinburgh
- £40,687.92 a year
- Day shift
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
10d
UX Designer
Schuh —Livingston
- Full-time
- Communication skills
- HTML
- Employee assistance programme
- Employee discount
5d
Business Development Manager East Scotland
Global Brands Limited —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £56,392 - £67,457 a year
- Management
- Continuous improvement
- No degree
9d
Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills

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head of customer service jobs near bathgate, wln

Central - Central Merchandiser

Schuh -
Livingston

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Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Power BI
Microsoft Excel
Analysis skills
Communication skills
Time management

Full job description

Job Title: Central Merchandiser
Department: Buying & Merchandising
Line Manager: Head of Central Merchandising
Location: Hybrid working 2 days in office, 3 days from home. Candidates must be able to commute to our office in Central London or Livingston, Scotland
JOB PURPOSE
To support the Central Merchandising function and the Product Buyers & Merchandisers with the analysis of key business planning & performance data and the development and/or implementation of new processes and tools.
As result, this independent & objective role enables the delivery of best practice and consistent standards and ensures that all stages of the commercial Business Calendar and Trading Calendar are completed on time and with sufficient analytical rigour.
ROLES AND RESPONSIBILITIES
PLANNING

Support the planning process for the business/product categories by completing historical analysis of performance and modelling the impact of potential planning scenarios
Deliver the analysis required to create store grading, range planning, channel planning and associated planning required to ensure financial targets and robust & considered and will support the commercial strategy
Support the Head of Central Merch to reconcile metrics between financial plans and product plans – enabling them to compare, contrast, challenge and in line with lead times
Provide analysis which can guide, support & challenge the B&M teams to achieve targets
Model key product metrics in advance to assess risk profiles and reconcile top-down and bottom-up planning to deliver consistency and encourage cross-functional working
Support the Central Merchandising function to deliver the milestones within the Business Calendar that deliver on time launch

TRADING

Support the Head of Central Merch and the Product Merchandisers to deliver the monthly reforecasting (WSSI) process as required
Share/escalate resulting impacts of the forecasting process with senior managers, enabling decisions to be taken for the reforecasting of sales, stock and any marketing/markdown activity
Analyse OTB positions in relation to sales performance and stock flow
Support the delivery of the Trading calendar with analysis of promotional results and clarity on the sales and stock positions for future events required to achieve the financial and customer

TARGETS

Model the net profitability impact of schuh activities including, sale/promo/further markdowns, RTW, promotions, returns.
Support the process for coding seasonal stock.
Write off/stock clearance at end of life process owner.

CHANNEL OPTIMISATION

Support B&M with analysis required to establish store grading & clusters, and with the planning & trading of eComm and of the ROI business.

PROCESS, TOOLS/SYSTEMS & REPORTING

Owner of WSSI documents and central company rollup.
Support the Head of Central Merch as required with commercial business input for IT developments
Work with Power BI report developer & Merchandising as required on the development of appropriate reports and tools (eg WSSI, category plans, range framework plans, trading reports etc )
Support the B&M team with any review of the processes and tools they use to avoid extra work and cost and deliver desired outcomes

PERSONAL DEVELOPMENT

Take responsibility for continually improving own performance by agreeing and achieving objectives
Arrange regular performance reviews with your manager
Be proactive in driving own personal development
Seek/receive feedback on your development for your career progression and utilise training, development and support resources available
Demonstrate self-awareness and an understanding of others needs and own impact on others
Role model teamwork and collaboration with directors, other functions and between buyers and merchandisers
Model schuh’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Embrace, champion, and influence change through the organisation

COMPETENCIES / SKILLS / ATTRIBUTES

Highly numerate and analytical.
Advanced Excel skills and superior analytical and quantitative skills.
Power BI experience essential.
Excellent time management and communication skills with the ability to prioritise effectively
Ability to influence & present ideas in a positive and professional manner
Embrace and lead continuous improvement, adopt a creative approach with strong critical thinking skills
Awareness of retail industry and competition within sector
Role models schuh values
Demonstrates an ability to work consistently to high standards
Is self-motivated to achieve
Is able to contribute to team effectiveness
Ability to build strong relationships with the wider team

About the perks/benefits

Up to 40% product discount for you and your loved ones
34 Days holidays
Your birthday off to celebrate you
Flexible working hours / contracts to work when suits you
Perk platform for hundreds of discounts
Manage, save and access your wages as you earn them to get paid your way
Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services.
A pension scheme to help you save for the future
Development and progression opportunities across store and Head Office
Opportunity to be a part of our company Purpose Groups

About schuh
At schuh we are the ‘Same but different’.
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact [email protected]
#INDHP

Apply Now

Refine Your Search

head of customer service jobs in bathgate, wln

Central - Central Merchandiser

CRM - Senior CRM & Loyalty Manager

Head of Creative

Store Manager - Livingston Outlet

Customer Experience Team Member

Assistant Digital Merchandiser

Front of House Manager

Business Development Manager

Head of Events

Head of Complaints & Quality

German Speaking HR & Payroll Administrator

Managing Director BioPharma Product Testing UK

Junior CRO Analyst

Head of Hospitality & Events

Governance and Compliance Officer

Account Coordinator Team Lead (PC&B)

UX Designer

Business Development Manager East Scotland

Operations Manager - Seafield Depot

Operational Officer

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