Service desk Work, Jobs in Bathgate, Wln (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
3d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Continuous improvement
- Life insurance
- Referral programme
Quick apply
3d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Service Desk Team Lead
GoFibre —Edinburgh
- From £50,000 a year
- Azure
- Leadership
Quick apply
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
13d
Service Desk Manager
GAP Group —Glasgow
- Full-time
- IT
Service Administrator
FMS Fire & Security Ltd —Loanhead
- Full-time
- Microsoft Office
- Organisational skills
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
12d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Etex Group —Stirling
- Customer service
- ERP systems
- Microsoft Office
IT Support Apprentice
Aspire Technology Solutions —Glasgow
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
3d
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
2d
Depot Assistant
First Bus —Glasgow
- Full-time
- Computer literacy
- Administrative experience
- Time management
- Employee assistance programme
- Employee discount
10d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Sebastian Aldridge
Vosa TechnoVosa Technology Solutions Ltdlogy Solutions Ltd —Bellshill
- £44,000 - £72,000 a month
- Full-time
- Presentation skills
- Contracts
- IT
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply

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L1 Service Desk Team Leader

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

service desk jobs in bathgate, wln

L1 Service Desk Team Leader

IT Service Desk Analyst - Edinburgh

Service Desk Engineer

IT Service Desk Analyst - Edinburgh

Customer Care Coordinator

Service Desk Team Lead

Regional IT Support Specialist

IT Support Services Technician

Telephony and Connectivity Analyst

Service Desk Manager

Service Administrator

Junior MDM Analyst

IT Support Technician

Customer Service Advisor

IT Support Apprentice

IT System Support User

Depot Assistant

Service Desk Team Leader - Glasgow Head Office

Sebastian Aldridge

Helpdesk Team Leader

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