At Kipling, we put our people first. We always have and we always will. It is ingrained in our DNA. Good people bring out the good in people, and good people are the foundation of this brand.
So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of people who believe in new experiences, living a life of positivity, and discovering our own way, Kipling just may be the place for you.
Supervisor
What will you do?
A day in the life of a Supervisor at Kipling looks a little like this.
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let’s break down that day-in-the-life a bit more.
- Deliver a high level of personalized customer engagement through genuine interactions.
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
- Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
- Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
- Assist in training and onboarding new team members; provide ongoing feedback and support.
- Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
- Support inventory integrity through proper shipping, receiving, and loss prevention practices.
- Promote community engagement by participating in local initiatives and events.
- Uphold company policies, safety standards, and operational procedures.
- Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.
What do you need to succeed?
We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment . A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.
The foundation skills you will need in this position are:
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skilled in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills with the ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Capable of working independently, managing shifting priorities, and meeting business expectations.
- Comfortable using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Now WE have a question for YOU.
Are you in?
Hiring Range:
18.50 - 24.00 Pound per hour
Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Let’s talk about the role!
This role will serve as a unifying force, fostering collaboration among VF brands - such as The North Face, Vans, Timberland, icebreaker, Napapijri, Kipling, Altra and Eastpak - while amplifying their unique identities. With an emphasis on cultural innovator connections and relationship management, you will lead the charge in connecting and positioning VF’s brands at the forefront of culture in EMEA.
You will be focusing on:
- Portfolio Strategy & Annual Planning (EMEA + with focus on London)
- Lead the annual and seasonal culture innovation planning cycle for EMEA, partnering with brand and regional marketing leads to set priorities across markets, with London as the anchor market.
- Build and maintain a rolling 12–18 month roadmap of cultural moments, partnerships, and activations aligned to brand calendars and commercial priorities.
- Identify EMEA cultural white spaces and translate them into test-and-learn pilots with clear hypotheses, target communities, and success measures; scale the highest-performing concepts across brands/markets.
- Space Management & Programming
- Own the day-to-day and strategic management of VF London office, ensuring the space operates as a credible, community-first platform for cultural innovation across VF brands.
- Develop and maintain an annual/seasonal programming calendar (events, workshops, exhibitions, brand moments, community sessions, creator residencies) aligned to brand priorities and key cultural moments.
- Measurement Framework & Business Impact
- Define an EMEA measurement approach for culture innovation (cultural resonance, consumer engagement, community growth, earned impact, brand desire proxies), with clear success definitions per initiative.
- Budget, Vendor & Resource Management
- Own regional budget planning, forecasting, and spend stewardship across initiatives, including agency/vendor resources.
- Global Alignment & Liaison (Global Culture Innovation Team)
- Serve as the primary EMEA liaison to the Global Culture Innovation team, ensuring regional plans align to enterprise priorities, brand direction, and global cultural moments.
- Provide market intelligence to Global (emerging movements, influential communities, partner/talent landscape, competitive activity, and early signals across Europe).
- Coordinate cross-region collaboration opportunities (global partnerships, activations, talent exchanges, multi-market initiatives) and align on roles, responsibilities, and timelines.
What You Bring
We’re looking for someone with proven experience in Cultural Marketing or Energy Marketing.
- You are deeply familiar with fashion, art, music and subcultural communities, with the ability to contribute authentically. You have deep connection with London’s cultural-social scene while being able to navigate other European culture capitals.
- Experience in the apparel, fashion and sporting goods industry is pivotal – especially in the area of product, marketing, innovation, communications or merchandising.
- You are an excellent communicator, able to build relationships across communities and internally with all our brands' leaders and product / marketing teams.
- You have a strong entrepreneurial mindset, able to think strategically while being incredibly hands-on to guarantee perfect executions.
What’s In It For You
We want you to focus on what matters, that’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being. You will enjoy:
- A supportive feedback-based culture where respect and integrity guide us
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities work together
- Being part of an iconic lifestyle brand in a multi-brand, multi country organization
- Break out areas with complimentary drinks
- A discount card with 50% on all VF brands
Free to Be, Inclusion & Diversity
As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team then we would like to hear from you!
R-20260529-0017
Pay: £18.50-£24.00 per hour
Benefits:
- Bereavement leave
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Employee stock ownership plan
- Employee stock purchase plan
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Housing allowance
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Relocation assistance
- Store discount
- UK visa sponsorship
- Unlimited paid holidays
Work Location: In person
