Service engineer Work, Jobs in Bearley (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Maintenance Technician
OCS Group —Redditch
- Overtime
- Remote
- Computer literacy
- Travel
- Referral programme
Quick apply
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
Senior Support Engineer
Simplify IT Solutions Ltd. —Alcester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Life insurance
Quick apply
1d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
4d
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Birmingham
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
6d
Technical Support Engineer
Gallagher Group —Warwick
- CRM software
- Computer networking
- Communication skills
1d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2
University of Birmingham —Birmingham
- £19,278 - £26,741 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay
Regional Engineer
Bodycote —Coventry
- £60,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Team management
13d
Facilities Maintenance Vacancies
Amey Ltd —Redditch
- Employee discount
Quick apply
Site Technician/Caretaker
BAM UK & Ireland —Alcester
- £13.50 an hour
- Computer literacy
- Computer skills
- Communication skills
Materials Scientist
Morgan Advanced Materials —Stourport-on-Severn
- Full-time
- Doctoral degree
- Data analysis skills
- Laboratory experience
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- POS
- Communication skills
- Employee discount
- Life insurance
Operations & Continuous Improvement Intern - 13 Month Placement
Eaton —Redditch
- Bachelor's degree
- Continuous improvement
- Manufacturing
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
12d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Automotive Service BOM Engineer
Aleido UK —Warwick
- Full-time
- Hybrid work
- Employee discount
- Referral programme
6d

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

service engineer jobs in bearley

2nd Line Support Engineer- Permanent

Maintenance Technician

Service Desk Engineer

Senior Support Engineer

1st / 2nd Line IT Support Analyst

Premises Officer/Site Manager - Soft Services

Technical Support Engineer

1st Line NOC Engineer

2nd Line Help/Service desk Engineer

Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2

Regional Engineer

Facilities Maintenance Vacancies

Site Technician/Caretaker

Materials Scientist

Field IT Service Engineer

Operations & Continuous Improvement Intern - 13 Month Placement

Human Factors Consultant (All Levels)

Maintenance Operative - 20 hours

Service Desk Analyst / IT Support Help Desk Technician

Automotive Service BOM Engineer

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