Account supervisor Work, Jobs in Belfast, Ant (with Salaries)

Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Customer service
- Mentoring
- Annual leave
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- Customer service
- Annual leave
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Beauty Supervisor
Frasers —Belfast
- £31,450 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Employee discount
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8d
Team Leader
ASDA —Belfast
- £13.10 - £16.64 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
11d

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Customer Growth Team Leader - Belfast

Achilles Group Limited -
Belfast

Apply Now

Job details

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

CRM software
Succession planning
Stakeholder collaboration
Sales management
Customer service
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Performance management
Mentoring
Recruiting
Relationship management
Management reporting
Professional development mentoring
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership

Full job description

Vacancy Name

Customer Growth Team Leader - Belfast

Vacancy ID

VN3097

Location

UK - Belfast

Created Date

6/16/2026 12:53 PM

Description

The Customer Growth Team Leader is responsible for the operational management, coaching, and
development of a team of sales professionals comprising Account Executives and Inside Sales
Executives. This role ensures the delivery of team revenue targets while maintaining exceptional
customer service standards and driving continuous improvement in sales processes. The Customer
Growth Team Leader acts as the bridge between strategic direction from senior management and
day-to-day operational excellence, while maintaining direct customer relationships to support the
team and understand market dynamics.

Key Responsibilities

Team management & leadership

Lead, coach, and develop a team of Account Executives and Inside Sales Executives

Conduct regular one-to-one meetings, performance reviews, and provide ongoing feedback.

Support recruitment and selection processes for team members.

Manage performance improvement plans and disciplinary processes as required.

Foster a positive, collaborative team culture focused on customer success and revenue growth.

Coordinate daily huddles and facilitate weekly team meetings.

Revenue & budget accountability

Ensure team delivery of monthly, quarterly, and annual revenue targets.

Monitor individual and team performance against KPIs and sales objectives.

Develop and implement sales strategies to maximize revenue opportunities.

Oversee subscription renewal processes and retention rates across the team.

Identify and address performance gaps to ensure budget delivery.

Report on team performance metrics and forecasting to Head of Account Growth

Operational management

Manage day-to-day sales operations and workflow distribution.

Ensure adherence to sales processes, CRM hygiene, and data quality standards.

Coordinate with other departments to ensure smooth supplier experience.

Support and manage sales campaigns in collaboration with Buyer Account Managers

Resolve escalated supplier issues and complex account situations.

Monitor and maintain service level agreements and customer satisfaction metrics

Coaching & development

Provide ongoing sales coaching and skills development to team members.

Identify training needs and coordinate formal training programs.

Mentor team members on customer relationship management and sales techniques.

Share best practices and facilitate knowledge sharing within the team.

Support career development and succession planning for team members.

Customer relationship management

Maintain direct relationships with key supplier accounts.

Support team members with complex customer situations and negotiations.

Manage escalated customer enquiries and relationship issues.

Participate in customer meetings and relationship-building activities.

Ensure consistent delivery of exceptional customer service across the team.

Cross-departmental collaboration

Consult with Buyer Account Management on supplier adoption and campaigns.

Coordinate with Data Validation Team on data quality initiatives.

Collaborate with Customer Service and IT teams to resolve system and process issues.

Collaborate with Customer Success Team on supplier initiatives.

Support marketing campaigns and lead generation activities.

Qualifications

No mandatory qualifications required.

Sales management or leadership qualifications advantageous

Professional development certifications in coaching or management beneficia

Person Specification

Leadership & management

Demonstrates strong leadership skills with ability to motivate and inspire teams.

Effectively manages performance and provides constructive feedback.

Builds trust and credibility with team members and stakeholders.

Makes decisions confidently and takes accountability for team results.

Adapts leadership style to individual team member needs.

Drive & motivation

Maintains high energy and focus while managing multiple priorities.

Demonstrates resilience in challenging situations and motivates others during setbacks.

Shows commitment to continuous improvement and excellence.

Drives results through others while maintaining personal accountability.

Coaching & development

Identifies individual strengths and development areas in team members.

Provides effective coaching and feedback to improve performance.

Creates development opportunities and supports career progression.

Shares knowledge and expertise to build team capability.

Customerfocus

Maintains deep understanding of customer needs and market dynamics.

Ensures team delivers exceptional customer service and satisfaction.

Proactively addresses customer issues and relationship challenges.

Uses customer insights to drive team performance and process improvements.

Communication & influencing

Communicates effectively with team members, customers, and stakeholders.

Influences and persuades others to achieve desired outcomes.

Facilitates effective meetings and team discussions.

Presents performance data and insights clearly to senior management.

Commercial

Understands sales processes, revenue models, and business drivers.

Analyses performance data to identify trends and opportunities.

Makes commercially sound decisions that balance customer needs with business objectives.

Demonstrates strong understanding of the competitive landscape.

Knowledge & skills

Proven sales management and team leadership experience

Strong understanding of inside sales and account management processes

Experience with CRM systems (MS Dynamics preferred)

Proficiency in MS Office applications, particularly Excel for data analysis

Knowledge of performance management and coaching techniques

Understanding of customer service principles and practices

We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.

Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:

Pension or retirement benefits
Health insurance cover
Paid Annual Leave / PTO
Charity / Volunteering Day
Family friendly policies
Flexible working practices (dependent upon role and location)
Health & Wellbeing initiatives

When you apply for a role with Achilles, we collect and process your personal data as described in out recruitment privacy notice

Apply Now

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Customer Growth Team Leader - Belfast

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