Customer service manager Work, Jobs in Belfast, Ant (with Salaries)

Area Manager - Ireland
Mountain Warehouse —Belfast
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Quick apply
9d
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Senior TikTok & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Service Manager
IWG —Belfast
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
Service Delivery Manager
CGI —Belfast
- Full-time
- Continuous improvement
- Travel
- Budgeting
Quick apply
VM Team Manager
Matalan —Belfast
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
4d
Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Databases
- Presentation skills
Duty Manager - Belfast
Smyths Toys —Belfast
- From £32,000 a year
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Store Supervisor/Team Leader
Mamas & Papas —Belfast
- Full-time
- Customer service
- Team management
- Employee discount
Quick apply
Assistant Store Manager - Victoria Square & Abbey Centre
Lovisa —Belfast
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Customer Experience Manager
Sainsbury's —Belfast
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
4d
Store Manager
Nisbets —Belfast
- Full-time
- Customer service
- Computer literacy
- Business development
10d
General Manager
Coastline Gaming —Belfast
- Weekend availability
- Customer service
- Hotel
- Team management
Quick apply
Bookshop Manager, Ballymena - 30h
Faith Mission —Ballymena
- £13.67 an hour
- Part-time
- Hospitality
- Customer service
- Merchandising
- Free parking
- Store discount
Quick apply
5d
Consultant - Manager, Service Design, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Analysis skills
- AI
- Communication skills
Assistant Store Manager
Hotel Chocolat —Belfast
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
5d
Team Leader/Supervisor
Lislea Retail Limited/Maxol Spar Fortwilliam —Belfast
- £13.50 - £14.00 an hour
- Full-time
- Merchandising
- Supervising experience
- POS
Quick apply
12d
Sr. Director & Head of Architecture
G-P —Belfast
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
People & Service Team Leader
River Island —Belfast
- Part-time
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
B2B Associate Sales Manager
Concentrix —Belfast
- Full-time
- CRM software
- Team management

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Area Manager - Ireland

Mountain Warehouse -
Belfast

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Company pension
Employee discount

Qualifications

Succession planning
Fiscal management
Operations management
Stakeholder collaboration
Visual merchandising
Sales management
Customer service
Stakeholder liaison
Coaching
Payroll administration
Performance management
Retail team management
Continuous improvement
Continuous improvement cycles oversight
Store management
Forecasting
Operational strategy development
Stocking
Ongoing financial performance monitoring
Customer interaction
Training & development
Stock replenishment
Stock coordination
Retail management
Team motivation leadership
Analytics

Full job description

Description

To lead and manage daily operations across Ireland to achieve business goals and maximise profitability. As an Area Manager your duties include leading and managing Store Management and teams in your area, setting performance objectives, evaluating and optimising operational performance, ensuring regulatory and company standards are upheld, being accountable for area KPIs and overall Sales performance.

You will take a customer first approach within the role, ensuring that all decisions and actions taken have a customer centric approach, working and influencing key stake holders and colleagues in the business to create a positive customer and colleague experience.

Key Responsibilities

Day to Day & Operations

Educate, engage, and inspire teams to deliver the Business and Retail Strategy.
Drive store performance through KPIs, financial reviews, and timely corrective actions.
Conduct structured store visits, ensuring consistent operational standards, compliance, and health & safety.
Optimise store operations, stock management, and visual merchandising to maximise availability, sales, and customer experience.
Collaborate with head office and stakeholders to provide feedback, influence range decisions, and support change initiatives.
Understand ranging, allocation and replenishment processes and support company goals of reduced stock levels, better availability, and increased sales through ranging.
Continually review ways of working, establishing best practices, and then ensuring consistent delivery in every store.

Commercial & Financial Management

Deliver sales and profitability targets, controlling costs and optimising each store’s P&L.
Forecast and manage payroll, ensuring schedules reflect customer demand and productivity.
Monitor and maintain awareness of local markets and trends, adapting plans; including training to maximise commercial opportunities.

Customer & Brand Focus

Maintain a relentless focus on delivering an engaging, best-in-class customer experience.
Analyse customer feedback and service metrics to set goals, improve service, and inform commercial decisions.
Ensure all initiatives align with company brand values and customer strategy.

Leadership & People Development

Drive and embed ‘Best in Class’ stores which support the delivery of Mountain Group’s future and growth Strategy.
Lead by example, creating a high-performance culture with clear goals, accountability, and recognition.
Coach, develop, and succession-plan for store managers and high performing teams, building commercial acumen and leadership capability and encourage ideas to increase profitability through increased sales or improved store operations and efficiencies.
Foster an inclusive, safe, collaborative and encouraging culture that values diversity, innovation, and continuous improvement.
Build strong internal and external stakeholder relationships to stay ahead of trends and industry insights.

Skills, Knowledge & Expertise

Adept at presenting solutions to both individual and store issues within company guidelines and policies.
Takes genuine pride in leadership, fostering an inclusive, collaborative culture where people feel valued, engaged, and inspired to give their best.
Comfortable at analysing data and being commercially driven.
Adapts to market trends and understands the needs of our customers.
Content in setting objectives and monitoring development.
Pursues tasks with energy and drive and sees objectives through to finish.
Be an ambassador for the business always championing our Mountain Group brand values.
Lead and role model the Mountain Group values with the teams and across the business.

Job Benefits

Competitive salary and benefits package
Company car
Hybrid working
Uniform allowance
50% staff discount & 25% for family and friends
Pension scheme

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

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