Quality control associate Work, Jobs in Belfast, Ant (with Salaries)

Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
Financial Crime - Senior Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Surveillance Associate
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Manager - Victoria Square, Abercrombie & Fitch
AFH STORES UK LIMITED —Belfast
- Management
- Sales
- English
- Store discount
- Annual leave
AV Programming Associate
EOS —Banbridge
- Computer Science
- Engineering
- Java
Quick apply
Key Lead - Victoria Square, Abercrombie & Fitch
AFH STORES UK LIMITED —Belfast
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Associate Director - Digital Identity and Biometrics, Solutions Architect, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Azure
- AWS
- Analysis skills
8h
Compliance Surveillance Manager
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Credit Decisioning Systems, Manager
Adway Associates —Belfast
- SQL
- Analysis skills
- Python
Quick apply
Project Manager
Tetra Tech —Belfast
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Project architect
Hyphen —Belfast
- Hybrid work
- AutoCAD
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Compliance Surveillance Senior Manager
TP ICAP —Belfast
- Full-time
- Microsoft Office
- AI
- Leadership
Associate Director – Corporate Audit – Belfast
Grant Thornton —Belfast
- Full-time
- Accounting
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Customer service
2d
Executive Business Partner
Alternative Heat —Banbridge
- Full-time
- Organisational skills
- Communication skills
Quick apply
NEC Project Manager - Infrastructure
Turner & Townsend —Belfast
- Full-time
- Project management
- Contracts
- IT
- Annual leave
Quick apply
Associate Practitioner/Dialysis Assistant- Bangor
Davita —Bangor
- Call to connect
- Computer skills
- Annual leave
- Employee assistance programme
Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data
Deloitte —Belfast
- Hybrid work
- Azure
- AWS
- Scripting
Manager, Platform Engineer, Solutions, Engineering, AI & Data
Deloitte —Belfast
- Hybrid work
- Azure
- AWS
- Scripting
Senior project architect
Hyphen —Belfast
- Hybrid work
- AutoCAD
- English
- Microsoft Office
- Annual leave
- Employee assistance programme

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Senior Process Associate - Customer Care

HCLTech -
Belfast

Apply Now

Job details

Qualifications

Customer service
Communication skills

Full job description

Belfast, Northern Ireland
Job Summary
Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions.
Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues Using Effective Communication And Problem-Solving Skills.
2. Follow Escalation Procedures For Issues Beyond Individual Control, Ensuring A High First-Call Resolution Rate And Effective Customer Support.
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Constructive Feedback And Coaching To Team Members To Enhance Their Performance.
4. Assist In Training New Team Members And Offer Ongoing Support And Mentorship, Fostering A Collaborative And Growth-Oriented Team Environment.
5. Lead Initiatives Focused On Enhancing Call Handling Processes And Improving Overall Customer Service Efficiency, Contributing To Better Customer Experiences.
Skill Requirements
1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements
1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
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Refine Your Search

quality control associate jobs in belfast, ant

Senior Process Associate - Customer Care

Financial Crime - Senior Associate

Compliance Surveillance Associate

Assistant Manager - Victoria Square, Abercrombie & Fitch

AV Programming Associate

Key Lead - Victoria Square, Abercrombie & Fitch

Associate Director - Digital Identity and Biometrics, Solutions Architect, Deloitte Digital

Compliance Surveillance Manager

Credit Decisioning Systems, Manager

Project Manager

Project architect

Compliance Surveillance Senior Manager

Associate Director – Corporate Audit – Belfast

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Executive Business Partner

NEC Project Manager - Infrastructure

Associate Practitioner/Dialysis Assistant- Bangor

Senior Consultant, Platform Engineer, Solutions, Engineering, AI & Data

Manager, Platform Engineer, Solutions, Engineering, AI & Data

Senior project architect

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