The Deputy Manager will be responsible for assisting in the day to day running of the service, helping to lead a cohesive team of caring and ancillary staff to provide continued quality care to all service users
The deputy Manager will comply with current Domiciliary/supported living legislation and always aim to fulfil contractual requirements of the Trusts. In the interests of the service, the Deputy Manager will always work closely with and the Registered Manager and Responsible Individual and act in the best interest of the service. The role will support the RM, in the management of the service supporting people with Learning Disabilities and Associated Complex Needs.
Principal Duties
The role will involve assisting, leading and providing effective management for people with complex needs. The Deputy Manager will ensure people receive high quality support to develop and maintain their independence, take part in suitable community activities, leisure, education and other social opportunities in a personal centred practice.
Key Areas of responsibility
1. Quality care of residents
- Establishment of an agreed pattern of work that is planned in collaboration with service users (and or relatives) to ensure a high standard of care
- Responsibility for supporting the admission planning, on-going assessment of care needs and discharge planning for each service user: regular reviews with Care Managers and completion of records when required by RM.
- On-going support of a flexible pattern of daily living, supporting service users’ freedom of choice while maintaining their privacy and dignity.
- Ensure a good level of stimulation and varied activities for all service users tailored to their preferences with evidence of good diversional therapy: Organisation and active contribution to social events for service users.
- Support of emotional and spiritual needs of all service users and at all times aim to optimise their quality of life, empower service users, where possible, and encourage their family and friends to take greater involvement in the quality of their care thereby promoting quality of life.
- Support the Registered Manager in the development of in-house systems for quality assurance.
- Ensure good standards of hygiene are adhered to in all work areas and support effective systems of infection control and are in place.
- Support the Registered Manager in ensuring an effective system for accident reporting in the service.
- Other roles include ensuring that services provide high-quality care and to work with Trusts and MDT to ensure that comprehensive continuing care services are in place.
2. Management of Staff
- Be a good communicator, someone who is able to network and work with people at all levels
- Supervision and support of all staff including Team Leads, senior support workers and support workers, domestic and other ancillary staff to ensure the highest standard of service user care
- Assist in the preparation of an efficient weekly rota, ensuring adequate staff levels, including agency staff, and an adequate skill mix. This duty rota should be planned in advance to allow for an efficient work life balance.
- Support the manager to encourage maintenance of staff morale and development of a good rapport with all employees.
- Assist with conducting of formal staff meetings and holding of informal meetings as required.
- Identify any training needs for staff and address these accordingly. The Deputy Manager will show a commitment to the continuous professional development of staff and other key workers.
- Assist the Registered Manager in selection of new staff in accordance with statutory requirements and best practice under Equality Commission Legislation.
- Support the manager to ensure adequate induction and training of all new staff and to provide on-going in-service training.
- Perform regular supervisions and appraisals for staff.
- Assist the Registered Manager in the implementation of the services’ Disciplinary, absence and sickness procedures
3. Compliance with the RQIA
Ensure that the services are of a standard which meet and exceed standards set by regulatory bodies, including RQIA and NISCC guidelines. Maintaining the appropriate registration.
- Comply with Domiciliary/supported living legislation and standards of care required by the RQIA
- To ensure that the service excels in all inspections by the RQIA, both announced and unannounced.
4. Liaison with Registered Manager and Responsible Individual
- Be IT literate and write legibly, have significant experience of working and managing in the health and social care sector and an understanding of Person Centred and Positive Behaviour support.
- Work with the Registered Manager and Responsible Individual to maintain excellent reputation of the home. The deputy Manager will cultivate a good working relationship with the Registered Manager and Responsible Individual by means of both and formal and informal reporting systems.
- Assist in ensuring full occupancy and monitoring of all aspects of purchases and stock control to maximise profitability of the home. At all times working to the homes agreed budget.
- Notify Registered Manager of any annual leave requests/paternity leave requirements or other leave requirements.
- Fulfil any other duties which the Registered Manager and Responsible Individual consider necessary.
- Maintain confidentiality at all times.
5. Storage and use of medicines
- Adhere to policies for medicines management in the home and ensure an adequate system of safe storage of all medicines in the residential home is maintained.
- Support the systems for administration of medicines to service users.
- Support the systems for drug ordering and administration are efficient and appropriately documented.
- Liaison with the community pharmacist and local GP’s to promote quality pharmaceutical care for all residents.
6. Other duties
- Carry out any other duties as assigned by the Registered Manager and Responsible Individual to ensure the efficient running and continued development of the home.
Please note that this Job Description will be subject to continuing review and development
PERFORMANCE MANAGEMENT
All employees have a responsibility to participate in regular Supervision & Annual Appraisals with their Manager and to identify Performance Standards of the Post. As part of the Appraisal process every employee is responsible for participating in identifying their own training and development need to meet those Performance Standards.
HEALTH AND SAFETY AT WORK
Attention is drawn to the responsibility of all employees to take reasonable care for the health and Safety of themselves and other people who may be affected by their actions at work.
EQUAL OPPORTUNITIES
CWC Group is committed to being Equal Opportunities Employer and welcomes applications from people irrespective of age, gender, race, disability, ethnic origin, sexual orientation and religious background.
The organisation will guarantee an interview to any candidate who has a disability so long as they meet the essential criteria as stated in the Person Specification.
SMOKING
CWC Group actively discourages smoking.
MOBILITY
The Post Holder will be based in Lurgan. However, travel may be required.
CONFIDENTIALITY
Your attention is drawn to the confidential nature of information collected within CWC Group.
The unauthorised use or disclosure of Service users or other personal information is regarded as gross misconduct and will be subjected to the CWC Group Disciplinary Procedure and, in the case of computerised information, could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1998.
