Group leader Work, Jobs in Belfast, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
10d
Team Lead - Security and Protection Group
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee discount
2d
Human Resources & Industrial Relations Business Partner
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- Human resources
- Organisational skills
Cluster Facilitator
Galvia Digital —Belfast
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Paid training
Quick apply
6d
Threat Senior Officer
National Crime Agency —Belfast
- £3,375 - £45,326 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- In-person
- Annual leave
13d
Shift Leader
Caffe Nero Belfast HOF —Belfast
- £12.76 - £12.91 an hour
- Full-time
- No experience needed
- Supervising experience
- Café
- Employee discount
- Referral programme
6d
Practice Manager
Ballyclare - Ballyclare Dental Practice —Ballyclare
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Business Operations Manager
Airbus Belfast Limited —Belfast
- Full-time
- Continuous improvement
- Travel
- Leadership
Manager, Workforce Operations
Indeed —Belfast
- £108,000 - £226,000 a year
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Annual leave
- Life insurance
12d
People Services Advisor
Aryza Group —Lisburn
- English
- Travel
- Human resources
- Annual leave
Logistics Co-Ordinator
Oxford Instruments plc —Belfast
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
1d
Team Leader - Brackenvale
Henderson Group —Belfast
- £14.63 an hour
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Delivery Manager
NEXT —Belfast
- From £13,472 a year
- Part-time
- Employee discount
Regional Manager
Macklin Care Homes —Belfast
- Full-time
- Nursing home
- Project management
- Travel
- Free parking
- Annual leave
Quick apply
Learning and Training Delivery Professional
BT —Belfast
- Communication skills
- Gym membership
5d
General Manager
Swim Sports Company Ltd —Newtownabbey
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
4d
Senior Key Account Manager
Distilled —Belfast
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
Production Team Leader
Oxford Instruments plc —Belfast
- Full-time
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
HR Officer
National Crime Agency —Belfast
- £3,375 - £4,218 a month
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Human resources
- Annual leave
12d
Test Center Administrator (Armagh Town)
Pearson —Belfast
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

group leader jobs in belfast, nir

Head of Customer Success

Team Lead - Security and Protection Group

Human Resources & Industrial Relations Business Partner

Cluster Facilitator

Threat Senior Officer

Shift Leader

Practice Manager

Business Operations Manager

Manager, Workforce Operations

People Services Advisor

Logistics Co-Ordinator

Team Leader - Brackenvale

Delivery Manager

Regional Manager

Learning and Training Delivery Professional

General Manager

Senior Key Account Manager

Production Team Leader

HR Officer

Test Center Administrator (Armagh Town)

I want to receive the latest job alerts for group leader in belfast, nir

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