Help desk Work, Jobs in Belfast, Nir (with Salaries)

Learning and Training Delivery Professional
BT —Belfast
- Communication skills
- Gym membership
5d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
12d
Team Lead - Security and Protection Group
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Annual leave
- Employee discount
1d
Settlements Analyst 1
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Host
room2 Belfast —Belfast
- £13.45 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Sick pay
Quick apply
7d
Securities & Derivatives Analyst (Intermediate Level)
Citi —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
5d
Trade Management Associate
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Desk Host
OCS Group —Belfast
- £12.71 an hour
- Microsoft Outlook
- Customer service
- Front desk
Quick apply
12d
Ecologist
Tetra Tech —Belfast
- Hybrid work
- Microsoft Office
- Communication skills
IT Operations Engineer
Cloudsmith —Belfast
- DevOps
- AWS
- IT
- Annual leave
6d
Head of UK Ireland
Ministry of Justice —Belfast
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
12d
Coffee Shop Assistant
The hub coffee bar —Belfast
- £12.21 - £12.90 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Intermediate Derivative Analyst
Citi —Belfast
- Full-time
- Microsoft Excel
- Machine learning
- Python
Cleaner
SBFM —Belfast
- £12.71 an hour
- Overtime
- Annual leave
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Internal Sales Manager
Balloo Hire —Belfast
- Full-time
- Sales
- Administrative experience
- Team management
Quick apply
14d
Cash Desk Volunteer
British Heart Foundation —Belfast
- Employee discount
Machine Service Representative - 7.5 Tonne Driver
Safetykleen —Lisburn
- £32,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Software Developer - Prime Services
Marex —Belfast
- Full-time
- Azure
- DevOps
- Java
Quick apply

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Learning and Training Delivery Professional

BT -
Belfast

Apply Now

Job details

5 days ago

Benefits

Company pension
Gym membership

Qualifications

Incident management
BMC Remedy
Content creation
ITIL
IT support
ServiceNow
Customer support
Communication skills

Full job description

Req ID: 60305

Job Function: HR

Posting Start Date: 02/07/2026

Posting End Date: 15/07/2026

Division: UK Business

Job Location: GBR Belfast - Riverside Tower

Advertised Salary: Competitive + Excellent Benefits

Job Req ID: 60306

Posting Date: 03rd July 2026

Location: Belfast

Salary: Competitive

About the role

The Technical Coach sits within the Learning and Development team, supporting Managed Customer Service Operations by developing the capability of service desk colleagues through coaching, training and ongoing performance support. Working closely with first-line engineers, apprentices and new entrants, the role builds the technical skills, knowledge and confidence needed to deliver excellent customer outcomes while embedding best practice across the service desk.

The role contributes directly to business performance by accelerating colleague onboarding, improving service desk capability and supporting the achievement of key operational measures, including customer experience, service levels, incident management and first-time resolution. Through a combination of structured coaching, knowledge management and targeted learning interventions, the Technical Coach enables colleagues to become productive more quickly, perform consistently and continuously develop their capability.

Supporting BT's strategic focus on customer service, operational excellence and colleague development, the Technical Coach works in partnership with operational leaders and subject matter experts to identify capability gaps, design and deliver appropriate learning solutions, and embed continuous improvement across Managed Services. By fostering a culture of learning and performance, the role helps ensure colleagues have the skills and behaviours required to meet evolving customer and business needs.

What you’ll be doing

Design, coordinate and deliver onboarding, technical training and upskilling programmes for service desk engineers, apprentices, new joiners and other stakeholder groups.
Coach colleagues in incident management, service request fulfilment, triage and service desk best practices, aligned with ITIL principles.
Improve operational performance through floor walking, side-by-side coaching, call listening, knowledge-sharing sessions and targeted performance interventions.
Develop, maintain and continuously improve learning materials, knowledge articles, runbooks and process documentation to support colleague capability.
Support colleagues in the effective use of service management and monitoring tools, including ServiceNow, Remedy and other operational platforms.
Partner with team leaders, managers and subject matter experts to identify capability gaps and develop targeted learning and performance improvement plans.
Analyse operational and learning performance data to evaluate the effectiveness of interventions and identify opportunities for continuous improvement.
Deliver learning initiatives that support Managed Services priorities, ensuring colleagues have the skills and knowledge required to meet customer, operational and business objectives.
Foster a culture of continuous learning, collaboration and knowledge sharing across Managed Services operations.
Build strong relationships with operational stakeholders to ensure learning solutions are practical, relevant and aligned to evolving business and customer needs.

Essential Skills / Experience

Experience coaching, training or developing colleagues within a service desk, IT support or operational environment.
Strong understanding of service desk processes, including incident management, service requests and customer support best practices.
Excellent communication and facilitation skills, with the ability to translate technical information into clear, practical guidance for different audiences

Desirable Skills / Experience

Working knowledge of ITIL principles and service management tools such as ServiceNow, Remedy or similar platforms.
Experience creating learning content, knowledge articles or operational documentation.
Experience working within a managed services, secure or regulated environment.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Apply Now

Refine Your Search

help desk jobs in belfast, nir

Learning and Training Delivery Professional

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Team Lead - Security and Protection Group

Settlements Analyst 1

Host

Securities & Derivatives Analyst (Intermediate Level)

Trade Management Associate

Desk Host

Ecologist

IT Operations Engineer

Head of UK Ireland

Coffee Shop Assistant

ASPIRE Global Service Centre – Support Analyst

Intermediate Derivative Analyst

Cleaner

Managed IT Services Field Engineer

Internal Sales Manager

Cash Desk Volunteer

Machine Service Representative - 7.5 Tonne Driver

Software Developer - Prime Services

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