Technical support specialist Work, Jobs in Bellshill, Nlk (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Specialist Advisor – Energy
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
7d
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
5d
Data Protection Specialist
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Annual leave
- Flexible schedule
11d
Lead Specialist Advisor
Scottish Environment Protection Agency —Holytown
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Project management
- Leadership
- Annual leave
6d
IM&T Technician
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Monday to Friday
- Hybrid work
- Customer service
- No degree
- IT
3d
Mobile Water Treatment Technician
Equans —Bellshill
- Full-time
- Annual leave
- Employee assistance programme
Engineering Officer (Traffic and Transportation)
South Lanarkshire Council —South Lanarkshire
- £52,392 - £53,177 a year
- Full-time
- AutoCAD
- Military
- English
- Annual leave
- Employee assistance programme
6d
Technician
RoukenBio —Motherwell
- From £24,479 a year
- English
- Referral programme
Technical Services Manager
Serco Group —Larbert
- £55,000 - £62,000 a year
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Mechanical knowledge
- Employee assistance programme
4d
GIS Specialist
Savills —Glasgow
- Full-time
- Remote
- Python
- Annual leave
Systems & Digital Specialist (Practical Process Improvement)
Thermo Fisher Scientific —Paisley
- Full-time
- Computer Science
- Engineering
- Master's degree
Quality Specialist
RoukenBio —Motherwell
- From £25,235 a year
- Microsoft Office
- Referral programme
7d
HPC Engineer
The Cancer Research UK Scotland Institute —Glasgow
- £48,123 - £58,607 a year
- Linux
- Annual leave
- Employee assistance programme
12d
Senior Study Manager
RoukenBio —Motherwell
- £47,544 - £60,679 a year
- Management
- Doctoral degree
- Project management
- Referral programme
Project Engineer
RSE —Cumbernauld
- Engineering
- Supervising experience
- Project management
- Employee discount
11d
Skilled Leak Detection Technician
Hydrosave UK Ltd —Lanarkshire
- £28,198 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Architectural Technician
Keepmoat Homes —Glasgow
- Full-time
- Employee assistance programme
- Employee discount
249719-Technical Services Senior Waste Management Officer
NHS Scotland —Airdrie
- £52,845 - £61,466 a year
- Call to connect
- Leadership
- Annual leave
- Sick pay
12d
COMM ENT 5050 G3 - Engineering Officer (Traffic and Transportation) (608969) - 5050
South Lanarkshire —Hamilton
- £52,392 - £53,177 a year
- AutoCAD
- Military
- English
- Annual leave
- Employee assistance programme
5d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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