User experience manager Work, Jobs in Benfleet, Ess (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Parking Services Manager
Maidstone Borough Council —Maidstone
- £62,909 - £71,431 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Free parking
- Work from home
12d
R2R103946 - Digital Communications Manager
South End City Council —Southend-on-Sea
- £46,142 a year
- Hybrid work
- English
- Travel
- Contracts
- Annual leave
7d
Capital Governance lead
Leonardo UK Ltd —Basildon
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
- Referral programme
9d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
10d
Quality Manager
TFP Fertility —Chelmsford
- Full-time
- Hybrid work
- Project management
- Free parking
- Work from home
Quick apply
Framework Manager
Selwood Limited —Dartford
- £71,080 a year
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Infrastructure and Client Computing Manager
Bromley Healthcare —Orpington
- £63,665 - £70,887 a year
- Full-time
- Azure
- Management
- IT
- Employee assistance programme
- Employee discount
5d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
8d
Division IT Manager
ITW —London
- Full-time
- Azure
- ERP systems
- SQL
MARKETING TECHNOLOGY MGR
Integrated Global Svc —Rayleigh
- £54,000 - £56,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Salesforce
Quick apply
7d
Talent Acquisition Partner
PrepWorld —Northfleet
- £36,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
13d
Hard FM Project Manager
Serco Plc —Dartford
- £62,742 - £69,133 a year
- Full-time
- Hospital
- Microsoft Office
- Project management
- Employee assistance programme
Senior Product Manager
The Tangent Studio —London
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Aftersales Excellence Coach (Southern England)
MSX International —Maidstone
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Commercial Manager
Mears Group —Dartford
- Up to £70,000 a year
- Management
- Maintenance
- Analysis skills
- Annual leave
- Employee discount
7d
International Business Development Manager (Defence)
BAE Systems —Rochester
- £75,000 a year
- Hybrid work
- Military
- Business development
- Travel
8d
IT Project Manager - Systems
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- PMP
- Project management
- Travel
Quick apply
12d
Senior Product Manager
Thomson Reuters —London
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Practice Development Team Manager
Medway Council —Chatham
- £52,921 - £57,554 a year
- Part-time
- Hybrid work
- In-person
- Leadership
- Free parking
- Relocation assistance
12d

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user experience manager jobs near benfleet, ess

Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

user experience manager jobs in benfleet, ess

Customer Service Manager

Parking Services Manager

R2R103946 - Digital Communications Manager

Capital Governance lead

IT Manager

Quality Manager

Framework Manager

IT Infrastructure and Client Computing Manager

IT Support Team Leader

Division IT Manager

MARKETING TECHNOLOGY MGR

Talent Acquisition Partner

Hard FM Project Manager

Senior Product Manager

Aftersales Excellence Coach (Southern England)

Commercial Manager

International Business Development Manager (Defence)

IT Project Manager - Systems

Senior Product Manager

Practice Development Team Manager

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