Membership representative Work, Jobs in Berkhamsted, Hrt (with Salaries)

Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
2d
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
9d
Senior Study Skills Advisor (academic English)
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Management
- Education
- Presentation skills
- Employee discount
9d
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Bedfordshire Police —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)
Hertfordshire Constabulary —Stevenage
- £33,603 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Disability & Inclusion Advisor
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Experience working with individuals with disabilities
- Customer service
- University
- Employee discount
9d
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
11d
Legal Assistant
Bedfordshire Police —Kempston
- £33,603 a year
- Temporary
- Annual leave
- Employee assistance programme
11d
Accommodation Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Communication skills
- Free parking
- Employee discount
Restorative Justice Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Experience working with children
- Communication skills
- Free parking
- Employee discount
Public Health Practitioner (Advanced) Healthy Lifestyles
Buckinghamshire Council —Aylesbury
- Full-time
- Employee assistance programme
- Employee discount
5d
Bedfordshire - Police Community Support Officer - Central
Bedfordshire Police —Kempston
- £27,204.00 - £34,413.62 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Case Administrator Team Leader - Herts
Hertfordshire Constabulary —Hatfield
- £32,613 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
Biodiversity Data and Projects Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Assistant Democratic Services Officer
Hillingdon Council —Uxbridge
- £29,436 - £33,987 a year
- Microsoft Office
- AI
- Free parking
- Employee discount
4d
Bedfordshire - Police Community Support Officer - Bedford/North
Bedfordshire Police —Kempston
- £27,204.00 - £34,413.62 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Senior Study Skills Advisor
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Maths
- Presentation skills
- Team management
- Employee discount
9d
Retail Sales Advisor - Milton Keynes
Oak Furnitureland —Milton Keynes
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
9d
Coach Park Assistant
Buckinghamshire Council —Aylesbury
- Part-time
- School
- Employee assistance programme
- Employee discount
5d
Head of Better Lives
Buckinghamshire Council —Aylesbury
- Full-time
- No degree
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Service Representative

Acrelec UK
Hemel Hempstead

Quick apply

Job details

Permanent | Full-time
£21,158 - £24,785 a year
2 days ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Incident queue management
GCSE
Ticket management
Microsoft Office Suite
Ticket management systems
Technical support incident logging
POS
IT
Customer support
Customer interaction
Incident log maintenance
Help desk
Office experience

Full job description

About Us

Odema & Acrelec UK are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 21 years we have worked in partnership with some of the world’s largest companies.

Recognised as the inventor of the self-order kiosk for the Quick Service Retail industry, our solutions deliver 23% improved customer sales, reduce waiting times in the stores, increase speed of service, allow labour redeployment and increase customer satisfaction. In the UK alone we support over 2,500 sites across our client base which includes KFC, Taco Bell, McDonalds, Costa, Starbucks, Wagamama, Itsu, Burger King. Popeye’s, Wendy’s and many more.

Job Summary

This position is paid at minimum wage level depending on age.

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative within our Service Desk team. This is an entry level position and is a great opportunity to start a career in Customer Services and IT and gain exposure to all areas of a tech company.

The Customer Service Representative plays a crucial role in supporting our customers. You will be the initial point of contact for customers experiencing technical issues, whether through phone, email, or using the ticketing portal. You will be expected to log all incoming support requests, ensuring each issue is tracked and managed until resolution.

Where possible and when trained you will perform initial troubleshooting for common problems. If you cannot resolve an issue, troubleshoot, apply known resolutions, escalate where necessary and manage the issue through to resolution.

You will be expected to keep customers informed about the status of their requests and any planned changes or outages that might affect them. You must be confident and comfortable with providing excellent written and verbal communications. You must be able to manage multiple priorities and tasks at any one time.

You will help to maintain accurate records of all support activities and solutions, contributing to a knowledge base that can help resolve future issues more efficiently.

Would suit school leaver or 2nd jobber looking at IT as a possible career.

This is a fully office-based role (non-hybrid role), based in Hemel Hempstead.

You will start working 9.00am - 5.30pm Monday - Friday then will move on a flexible rota once trained. The Service Desk operate between the hours of 06:00 – 23:00 daily, excluding Christmas day and you should be prepared to be available for shifts within those times.

Responsibilities

Provide first-line support to clients via phone and email.
Troubleshoot and resolve basic issues.
Log and manage support requests using our ticketing system.
Maintain accurate records of all support activities and client interactions, keeping tickets updated daily.
Escalate complex issues to second-line support when necessary.
Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
Participate in training sessions to develop technical skills and knowledge.
Provide excellent customer service and always maintain a professional demeaner..
Follow all documented processes.

Essential Skills

Excellent communication and interpersonal abilities both written and verbal.
Good Microsoft skills using Outlook, Word and Excel.
Strong problem-solving skills.
Attention to detail.
Customer-focused with a commitment to delivering high-quality service.
Empathetic towards Customers
Ability to work collaboratively with other departments and stakeholders.
Calm under pressure and an ability to reprioritise at short notice.
GCSE\O-Level English & Maths (C or above).
Genuinely want to deliver 1st class customer service.
Ability to work in a busy, results focused and thriving environment.

Desirable Skills

Experience working with customers.
Experience of working on a service desk or call centre environment.
Familiar with POS/EPOS systems

Job Types: Full-time, Permanent

Pay: £21,158.00-£24,785.00 per year

Benefits:

Company pension
Gym membership
Health & wellbeing programme
On-site parking

Application question(s):

Will you be looking for Visa Sponsorship in the near future?

Education:

GCSE or equivalent (preferred)

Experience:

Office: 1 year (preferred)
IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

membership representative jobs in berkhamsted, hrt

Customer Service Representative

Study Engagement and Advice Manager

Senior Study Skills Advisor (academic English)

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

ERSOU - ROCU - Police Staff Scale 6 - Intelligence Researcher (ROCTA)

Disability & Inclusion Advisor

Personal Advisor - 21+

Legal Assistant

Accommodation Officer

Restorative Justice Officer

Public Health Practitioner (Advanced) Healthy Lifestyles

Bedfordshire - Police Community Support Officer - Central

Case Administrator Team Leader - Herts

Biodiversity Data and Projects Officer

Assistant Democratic Services Officer

Bedfordshire - Police Community Support Officer - Bedford/North

Senior Study Skills Advisor

Retail Sales Advisor - Milton Keynes

Coach Park Assistant

Head of Better Lives

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