Assurance manager Work, Jobs in Bexley, Gtl (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Centre Manager
THE NATIONAL AUTISTIC SOCIETY —Gravesend
- £32,577 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
9d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
8d
Responsible individual
Olive Tree Home —London
- £500 a day
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Store Manager
ASDA —London
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Transport Operations Manager
GXO Logistics —Borough of Dartford
- Up to £52,500 a year
- Weekend availability
- Communication skills
- Time management
- Annual leave
- Employee discount
Programme Manager
Ministry of Justice —Rochester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Home Manager
Bupa —Dartford
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Utility Service Coordinator
M Group —Dartford
- Annual leave
- Employee assistance programme
5d
Operations Manager – Retail Healthcare
Elior UK —Sidcup
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
6d
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Academic Standards & Compliance Manager
LSEC —London
- £52,549 - £59,408 a year
- Full-time
- University
- Annual leave
- Employee assistance programme
Barista
Starbucks —Crayford
- Weekend availability
- Store discount
- Employee assistance programme
E-Commerce Manager
Jollyes Pets —Waltham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- IT
- Annual leave
- Work from home
Resident Liaison Officer
Kier Group —Rainham
- Part-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
Assistant Manager
Halfords —Sidcup
- £35,000 - £45,422 a year
- Full-time
- Management
- IT
- Communication skills
- Annual leave
- Employee discount
People Experience Officer
The Avenues Trust Group —Sidcup
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Compliance Assurance Manager
OSB Group —Chatham
- £47,000 - £62,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
8d
Head of Fleet
Restore PLC —Rainham
- Monday to Friday
- Maintenance
- Leadership
- Free parking
- Annual leave

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

assurance manager jobs in bexley, gtl

Customer Service Manager

Centre Manager

Operations Manager

Operations Manager

Responsible individual

Store Manager

Transport Operations Manager

Programme Manager

Home Manager

Utility Service Coordinator

Operations Manager – Retail Healthcare

Head of Estates Operations

Academic Standards & Compliance Manager

Barista

E-Commerce Manager

Resident Liaison Officer

Assistant Manager

People Experience Officer

Compliance Assurance Manager

Head of Fleet

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